Site Support Engineer

1 month ago

Reading, Reading, United Kingdom IQVIA Full time

Site Support Engineer

London, UK

Office based

Under minimal supervision, provide second-tier Information Technology (IT) support to end users and senior leadership, to restore service and / or identify and correct core problems.

A successful IT Technician must have prior technical troubleshooting experience and a strong working knowledge of Windows/MAC and IOS operating systems. Experience with AV and VC systems is an advantage. The ideal candidate must be able to communicate well and build trust and confidence in their way of working. The role is suitable for someone who has good attention to detail, perform tasks in a professional and timely manner to ensure a high level of customer experience.

The right candidate will be comfortable around very senior staff, working under pressure, and have experience in providing rapid white glove support at short notice.

Roles and Responsibilities:

  • Troubleshoot and recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Support meeting rooms and video conferencing systems utilizing Microsoft Teams Rooms (MTR)
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
  • Deliver consistent core IT services and a high-quality customer experience by meeting our HDI and SLA targets.
  • Ensure compliant and timely ticket queue management according to established processes.
  • Ensure asset compliance using ITAM for PC's, tablets, and mobile phones and adhere to global processes.
  • Provide training to end-users when indicated.
  • Provide support and contribute to IT project initiatives through the year.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • May be required to perform duties outside working hours or at other office locations within England when required.

Requirements and skills:

  • Experience of PC/MAC OS hardware and software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment.
  • Working knowledge of industry standards with regards to system and network administration.
  • Strong written, verbal and presentation skills with the ability to understand, interpret and present technical and non-technical information to users and stakeholders at all levels.
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
  • Excellent diagnostic and problem-solving skills.
  • Bachelor's degree in computer science or relevant experience.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

EEO Minorities/Females/Protected Veterans/Disabled


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