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Anti-Social Behaviour Advisor Apprentice

3 months ago

Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

Anti-Social Behaviour Advisor Apprentice

Fixed Term Contract for the duration of apprenticeship qualification (approximately 24 months)

Full Time 37 hours per week (usual business hours Monday - Friday)

Salary: £23,152 p.a.

Location: Paulsgrove Housing Office (but expected to work from any area housing office)

Apprenticeship provider: Kingdom Academy

Qualification: Level 3 Housing & Property Management with CIH Level 3 Certificate in Housing Practice

Have you recently finished full time education and wondering what to do next? Or are you unsure about what career path to take? Are you someone who cares about your local community and wants to help improve the lives of all residents?

Portsmouth City Council is excited to offer an opportunity for you to begin your Housing career within the Anti-Social Behaviour Unit. You will improve your future career prospects with the experience and qualifications gained and the possibility of gaining permanent employment with Portsmouth City Council.

Who are we?

This role is based within the Housing, Neighbourhood and Building Services directorate. The Local Authority Housing (LAH) Anti-Social Behaviour Unit provides support to the LAH teams 'to help stop ASB that affects residents or their local area'.

The ASBU does not take cases away from the area housing teams, but instead works with them to obtain the evidence, support the witnesses, and take the appropriate action to resolve antisocial behaviour and breach of tenancy. The purpose of the team is not to de-skill, but to upskill area housing teams by providing practical support and ensure our response to neighbour nuisance and antisocial behaviour is coordinated and timely.

Please click HERE for the full job profile which explains more about our service

What is the role?

The ASBA apprentice will initially work alongside a specialist Anti-Social Behaviour Advisor. You will focus on early intervention and prevention strategies, and work with customers to resolve matters speedily. You will also have the opportunity of working with colleagues in other areas of Housing that will help you gain the relevant skills and experience to obtain your qualification.

When ready you will be responsible for dealing with cases of neighbour nuisance and antisocial behaviour, preparing witness statements, Injunction/Possession Applications/other legal remedies and attending Court when required. This will all be working alongside Housing Officers. The post requires a high standard of written communication, a willingness to work on your own initiative and the ability to change people's behaviour.

Please click HERE for the full job profile which gives more details of what the role will involve

Who is the person?

You will:

  1. You will have a GCSE grade C or above in Maths and English, or equivalent qualification.
  2. Have a professional manner with a knowledge of partnership working and problem resolution in a multi-agency environment.
  3. Ideally have or willing to work towards an understanding of current legislation relating to antisocial behaviour, social housing, tenancy enforcement and homelessness, as well as an understanding of associated enforcement tools and legal remedies available, and how to access them.
  4. Have awareness of The Social Housing (Regulation) Act 2023
  5. Enjoy working with the public and be confident when in challenging situations.
  6. Be confident to work using your own initiative, making decisions and know when to ask for support and guidance.
  7. Can work efficiently and effectively independently or part of a team.
  8. Be able to demonstrate problem solving skills
  9. Can build trust and confidence with your customers as you will be required to provide witness support to residents, complainants and victims.
  10. Have good record keeping skills and be able to demonstrate an understanding of the central role good record keeping plays in being successful.
  11. Be flexible, adaptable and receptive to change. ASB legislation is ever changing, with evolving best practices. The ASB apprentice must adopt a flexible and open-minded approach to their work, always wanting to learn and always wanting to improve their personal response.
  12. Have good communication skills, both written and verbal and the ability to communicate at all levels.

Additional Information:

You will need to be mobile as you will be visiting clients in their homes and attending meetings at different locations. Therefore, it would be an advantage if you have a current driving licence and daily use of a vehicle. A use of car mileage allowance is payable.

Please also answer the following questions in your application for this apprenticeship:

  • Do you have an education, health or care plan provided by the local authority or have you been in the care of the local authority?
  • Are you a citizen of the United Kingdom or another country within the European Union (EU) or European Economic Area (EEA)?
  • Will you have been ordinarily resident in the United Kingdom or another country within the EU or EEA for at least 3 years from current date?
  • Do you depend on a visa or other permission to reside in the United Kingdom?
  • If you have answered 'Yes' to the previous question, please describe what type of visa/permission you have.

You will need to bring in your passport and visa or evidence of immigration permission when you enrol so that we assess your eligibility to receive Government funding for the Apprenticeship programme.

If you have any questions or would like to have an informal chat about the role please e-mail Robert Firman (Anti-Social Behaviour Co-ordinator) at

Closing date: 14th August 2024

Assessments: 21st August 2024

Interviews: 23rd August 2024

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

  • A generous pension scheme
  • 26 days annual leave per year pro rata rising to 31 + bank holidays
  • Flexible / hybrid working where appropriate
  • A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
  • Free Access to Employee Assistance Program (EAP) and wellbeing support
  • Access to a wide range of training and development opportunities including apprenticeships
  • Potential to purchase additional annual leave
  • Business travel support and initiatives, including bike loans

Please click here for all of the benefits of working with us

Should you require any support in completing the application form please contact