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IT Manager in Port Talbot

4 months ago


Neath, Neath Port Talbot, United Kingdom Reed Technology Full time

IT Operations Manager

  • Salary 50, % bonus
  • Location: Port Talbot, UK (onsite)
  • Job Type: Full-time

We are seeking an IT Operations Manager to oversee our computer, server, and infrastructure operations across the EMEA region. This role involves supervising the resolution of escalated end-user incidents and service requests within established SLAs, using diagnostic and tracking tools, and providing hands-on desktop support. The successful candidate will be part of a regional team, providing primary support within the EMEA region and secondary support for global facilities as needed.

Day-to-Day of the Role:

  • Evaluate and analyze trends to prevent future issues by participating in IT Service Management Problem Management.
  • Alert management to emerging trends in incidents and potential security threats.
  • Assist in the acquisition of assets and oversee IT Network, Business Applications, Telecommunications, and data security activities.
  • Support software and hardware releases and roll-outs, ensuring adherence to Change Management best practices.
  • Act as an escalation point for advanced or difficult requests and apply diagnostic utilities to aid in troubleshooting.
  • Perform preventative and planned maintenance activities, including security tests and backup checks.
  • Develop knowledge base entries and FAQs for end users and reinforce SLAs to manage expectations.
  • Lead and develop IT Operations Field-Service employees within the EMEA region.

Required Skills & Qualifications:

  • 5+ years of relevant work experience.
  • 2+ years of proven Team Management/Leadership experience in IT.
  • Knowledge of advanced computer hardware, including network switches, printers, desktops, laptops, and network routers.
  • Experience with desktop and server operating systems, including Windows Server and Windows client OS.
  • Extensive application support experience with Microsoft Office 365.
  • Familiarity with ITIL principles and processes.

Special Circumstances of the Job:

  • Occasional travel to other facilities, customers, and suppliers, including international travel.

Benefits:

  • 50,000 per anum
  • 10% bonus
  • 7.5% employer contribution to pension
  • 25 days bank holiday
  • Life Assurance Scheme
  • International opportunities

To apply for the IT Operations Manager position, please submit your CV.