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SC Cleared

3 months ago

London, Greater London, United Kingdom Lucid Support Services Ltd Full time

SC Cleared - Performance Analyst Hybrid/Leeds - 3 month rolling

* part time & Full-Time contracts available.*

Role Purpose:

To drive service improvement through robust performance measurement and analysis. This role involves designing and implementing performance frameworks, collecting and analysing data, generating actionable insights, and communicating findings to stakeholders.

Key Responsibilities:

  • Performance Measurement Framework: Develop and maintain comprehensive performance measurement frameworks aligned with service objectives and user needs.
  • KPI Definition: Establish and track key performance indicators (KPIs) to measure service effectiveness and efficiency.
  • Data Analysis: Utilise SQL, Power BI, and Google Analytics to extract, transform, and analyse data, uncovering trends, patterns, and insights.
  • Dashboard Creation: Design and build interactive dashboards to visualize performance metrics and communicate findings effectively to various stakeholders.
  • Digital Service Insights: Provide in-depth analysis of digital service performance, including user behaviour, conversion rates, and error rates.
  • Data Collection: Implement data collection strategies using Google Tag Manager to capture comprehensive website activity data.
  • Stakeholder Engagement: Collaborate with development, testing, and user research teams to ensure service alignment with user needs and performance objectives.
  • Reporting: Prepare regular performance reports and presentations to keep stakeholders informed of service progress and identify areas for improvement.
  • Knowledge Sharing: Actively contribute to the wider performance analysis community by sharing best practices and insights.

Technical Skills:

  • Proficiency in SQL for data extraction and manipulation
  • Expertise in data visualization tools such as Power BI and CIP
  • Strong analytical skills and ability to interpret complex data sets
  • Experience with Google Analytics and Google Tag Manager
  • Understanding of digital service performance metrics and user experience principles