Team Manager

4 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time

JOB DESCRIPTION

Rate of pay: £ £16.04 per hour plus an additional £1 an hour for weekend working

Shift: Sunday 7am to 3pm, Monday to Wednesday 8am to 4pm & Thursday 8am to 3.45pm (36 hours per week)

Location: Radar Road

Our International department currently trades in 130 countries worldwide with growing teams across our contact centres in Leicester, London, Manchester, Poland and Pune.

Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our new site in Leicester's Radar Road sets the stage for your journey with NEXT Online. Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub. Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.

Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support, contributing significantly to our continuous growth journey within our International teams.

What you'll be doing:

On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.

You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You'll inspire outstanding operational performance by providing clear direction and guidance.

As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.

Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.

What we're looking for:

We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.

You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels and be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.



What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.



All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

ABOUT US

You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world So we've gone global

ABOUT SOME OF OUR BENEFITS

  • 25% off a huge selection of Next Lipsy & Victoria's Secret products
  • Quarterly bonuses
  • Free parking on Next authorised sites
  • Early VIP access to sale stock
  • Access to fantastic discounts at our Staff Shops
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Restaurants with great food at amazing prices
  • Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
  • Access a 24/7 digital GP and other free health and wellbeing services
  • Sharesave scheme

    ​We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on / and leave a voicemail.


  • Leicester, Leicester, United Kingdom St. George's Nursery Full time £12

    Unit/Room Leader Hours: Full Time It involves providing support and direction to the unit team and working closely with the deputy/ manager. It entails overseeing the smooth running of the unit, and ensuring that high quality care is being practised at all times. The Unit (Room) Leader is a trained and qualified childcare professional, who specialises in...


  • Leicester, Leicester, United Kingdom BODEN Full time

    Full time hours a week. Based at our Leicester office 4 days a week with 1 day from home.Flexible between 9am and 7pm Monday to Friday and weekends on a rotational basis.Our Team Managers support the senior management in driving business performance. You'll be involved in the day to day running of the customer services team, inspiring & motivating our front...


  • Leicester, Leicester, United Kingdom BODEN Full time

    Full time hours a week. Based at our Leicester office 4 days a week with 1 day from home.Flexible between 9am and 7pm Monday to Friday and weekends on a rotational basis.Our Team Managers support the senior management in driving business performance. You'll be involved in the day to day running of the customer services team, inspiring & motivating our front...


  • Leicester, Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Title Customer Service Team ManagerLocation LeicesterSalary £33K Per Annum + Monthly Bonus6 Month FTCThe Role Use performance data to identify areas for improvement, diagnose root causes of underperformance & customer impacting, and identify actions to improve customer experience and KPI delivery within your team Drive a highperformance culture within...


  • Leicester, Leicester, United Kingdom Domus Recruitment Ltd Full time

    I am looking for a highly motivated, professional individual with experience of supporting people with learning disabilities and complex needs. If you have the skills, knowledge, and positive values to be able to lead a team of staff, deliver effective,person-centered support, this may be for you.This is a multisite role covering four locations within...


  • Leicester, Leicester, United Kingdom University of Leicester Recruitment Team Full time

    About the role: In this role you will provide inspiration and leadership on a number of fronts. You will contribute to the delivery and development of the School's undergraduate curriculum and the School's taught postgraduate provision, as well as the supervision of postgraduate researchers. You will join a dynamic community of interdisciplinary researchers...


  • Leicester, Leicester, United Kingdom Adecco Full time

    urrently have a new and exciting role working as a CAID Senior Management Team Secretary within Leicestershire Police Force.This is temporary ongoing role working Monday to Friday 37 hours per week and is Agile working.Work Experience: Proven experience of clerical work to include typing of reports, letters and minutes Experience using Microsoft Word, Excel,...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Flowers Associates Full time

    Team LeaderLocation: Leicester, LE1Salary: £25,000 per annumLongevity: PermanentHours: Mon - Fri, between 7am - 7pm, 37.5 hrs per week (Office Based)Some weekends required2 Roles availablePermanent VacancyFlowers Associates are recruiting for two Team Leaders on behalf of a well-established property management company based in LE1. This role would be a...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Brook Street Full time

    We are looking for a motivated team leader to manage and supervise a customer service team for a public sector client in Leicester UK. All we require is previous team leading or people management experience in any sectorRole : Process Team LeaderLocation: Leicester, LE- city center office basedContract: temporay for 1 yearPay Rate: £13.14 per hour / weekly...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom The Body Shop International Limited Full time

    The Body Shop:When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Savills Management Resources Full time

    Purpose of the RoleThe Team Leader is responsible for cleaning of the Centre. To maintain a safe and pleasant environment for our customers, through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks. The Team Leader will also be responsible in assisting the Soft Services Manager for the recruitment and training...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Freeva Full time

    Team Leader - Specialist Domestic Abuse ServicesHours:17hrsSalary: £27,500 pro-rata (£12,635 for 17hrs)Freeva's Specialist Domestic Abuse team provides support and advocacy to victims identified at high risk of harm, cases heard at MARAC +/or victims attending the Specialist Domestic Violence Court (SDVC), clients supported within Hospital Based IDVA...


  • Leicester, Leicester, United Kingdom University of Leicester Recruitment Team Full time

    About the role: We have an exciting new position for an experienced facilities manager to lead our Accommodation, ResLife, Conference and Events teams, managing the continuing development of the teams in close partnership with the Head of Campus Services Operations and in line with the broader divisional strategy.You will be responsible for ensuring...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Card Factory Full time

    Location: Sutton in Ashfield (Idlewells shopping centre) Contracted Hours Available: 12 hours Please note this role is a fixed term contract. About the Role: We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Tate Recruitment Limited Full time

    JOB TITLE:Team Leader (Inbound Customer Services)BASED IN:Europcar Leicester HQ - LE1 4JSSALARY:£27,545HOURS:40 hours per week (Full time) Monday to Friday 8am-6pm (ad-hoc weekends)Company SummaryHere at Tate Recruitment, we are proud to be collaborating with an industry leader, Europcar Mobility Group Europcar Mobility Group is a global mobility services...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Central Coop Full time

    What will you be doing?:We're recruiting for a Team Leader to join our Insomnia Café.In this exciting and varied role, no two days are ever the same. A fast paced and fun environment, you'll get to work with an amazing mix of customers and colleagues to brighten your day whilst you master your coffee making and barista skills.Leading your shift, you will...


  • Leicester, Leicester, United Kingdom University of Leicester Recruitment Team Full time

    About the role:The post-holder will work on collaborative biocomputing projects with supervisor Prof Anthony Brookes. You will work in a team to help operate software within UK and EU-wide information-management solutions, in federated architectures, to support data sharing infrastructure projects that use and devise global data standards. The general focus...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Central England Co-operative Full time

    Location- Leicester Department Food Retail Advertising Salary £12.20 per hour Vacancy Type Permanent Hours Per Week 3 Company Name ROWLATTS HILL STOREWhat will you be doing?:***Co-operation is central to making sure our stores thrive in their communities.At the very heart of great teamwork are great leaders: people like you that support, develop and manage...

  • Finance Administrator

    2 weeks ago


    Leicester, Leicester, United Kingdom University of Leicester Recruitment Team Full time

    About the role: This an exciting opportunity for an ambitious person who can add real value to this highly successful team. The position is highly customer focussed, requiring the ability to give sound advice and guidance to all individuals and organisations to resolve questions they have. The four key areas of the role relate to recovery of income, account...

  • Team Leader

    2 weeks ago


    Leicester, Leicester, United Kingdom Page Personnel - UK Full time

    Ongoing temporary vacancy in Leicester Public Sector organisationAbout Our Client:Our client is a government organisation based in Leicester.Key Responsibilities: Lead small teams, motivating and developing them while encouraging communication. Schedule team work to meet required timescales and service levels. Lead planning and implementation to ensure the...