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Sales Order Processing Administrator

2 months ago

London, Greater London, United Kingdom Quadient Full time

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.

We are growing our team and have an exciting new opportunity to join us as a Sales Order Processing Administrator. You will be focused on making sure all of our orders are created and processed to perfection, following through to ensure the full process is smooth. Ideally you'll have experience in order processing and supply chain. This role is offered on a hybrid basis – 2 days in our fantastic offices on the Olympic Park in Stratford, and 3 days at home.

About the Role

  • The effective preparation of order paperwork and administration of all order types which supports the business revenue objectives
  • The creation of a clean order within our CRM and ERP systems, including equipment, software & service, through to completion to generate demand on the factories. Amendment of orders in line with (internal/external) customer requirements. Processing of an approved cancellation request and invoice cancellation where appropriate.
  • General business office activities such as mail, word processing, filing, order processing, telephone answering and stationery supplies. Works within well-established guidelines.
  • Working with Sales & Marketing to develop and maintain accurate forecasting, maintain appropriate stock levels considering vendor lead times and maximise use of consumption-based planning to automate purchasing
  • The review of all orders submitted, ensuring the quality and compliance of business/financial rules are met
  • All daily activities related to the effective order fulfilment solution (demand to delivery)
  • Leading meetings and projects on behalf of the Order to Cash team and, communicating with senior leaders within the business.
  • Daily, weekly, or monthly reporting of Sales Order Processing KPI's to key stakeholders. Open order reporting, forecast accuracy and vendor performance

About YOU

  • Experience of order processing within a business-to-business environment & managing legal documents
  • Experience of input of data within multi systems
  • Excellent attention to detail and accuracy
  • The ability to work under pressure to time scales, targets, and deadlines
  • Experience of Materials Replenishment Planning (MRP)
  • Experience of forward planning & understanding of the supply chain planning cycle with experience of ERP systems (SAP desirable)
  • Good verbal and written communication skills offering excellent customer service to internal/external customers
  • Experience with using SFDC, Siebel, SAP & Business Base (desirable but not essential)

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences.