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Catering & Operations Coordinator

3 months ago


Glasgow, Glasgow City, United Kingdom Caledonian Sleeper Full time

Catering & Operations Co-ordinator
Caledonian Sleeper: Glasgow
Permanent, Full Time, 37.5 hours
Competitive plus benefits

Caledonian Sleeper have an exciting opportunity for an enthusiastic and motivated Catering & Operations Co-ordinator to join the Guest Experience team in Glasgow.

In the role of Catering & Operations Co-ordinator, you will report and assist to the Catering & Operations Manager and the broader Guest Experience Management team in enhancing our onboard services to consistently exceed our guests' expectations.

Main responsibilities of the role include:

Develop and manage a feedback loop reporting tool for Team Leader reports to provide visibility of emerging issues to the GE Support team.Monitor and analyse data from Daily Transaction Reports (DTR), compiling weekly reports for the Catering & Operations Manager.Maintain a defects tracker to ensure the fleet's performance aligns with guest satisfaction objectives.Assist in supplier management meetings, documenting discussions and uploading files to the commercial share point site.Visit depots and lounges to assist with stock rotation under the guidance of Catering and Operations Managers.Oversee stock reporting at all stations and lounges, identifying and investigating any irregularities.Keep comprehensive financial records on sales, complimentary services, wastage, and stock levels, providing updates at the end of each financial period.Support any actions required through Voice of the Guest Initiatives (VOTG) period reporting.Support GE SMEs and GE Business Lead to ensure the content for Service Guidelines are kept up to date.Manage Purchase Order Administration for food and beverage acquisitions, ensuring alignment with Financial WBS coding for accuracy.Compile necessary information for period-end reports in compliance with grant agreements.Participate in service readiness calls and report issues to the GE Senior Management Team.Assist in creating Standard Operating Procedures (SOPs) and service documentation for the Catering & Operations and Guest Experience departments.Actively participate in the development and creation of content for new menus and allergen lists.Regularly review stock levels of menus and breakfast cards across all depots and outstations.Support GE project work within the GE function, with a particular focus on catering operations.Provide administrative support to the Catering & Operations Manager.Collaborate with the Catering & Operations Manager and Lounge Supervisors to monitor stock orders, record weekly costs, compile period-end stock levels, and present findings in report format for GE management review.Serve as a notetaker for HR, supplier, and internal meetings as needed.Conduct weekly reviews of laundry levels for all lounges, compile requirements, and coordinate deliveries with our depot teams.

Accountabilities may change as the business evolves and as such the post holder will be expected to be adaptable.

What you'll need to do the role:

Essential

Level 1 & 2 Food Hygiene & HACCP qualification.Proficiency in document writing related to standards, policies, and procedures.Strong IT skills, including proficiency with Microsoft Applications and Power BI.Good office management and organisational skills.Excellent communication abilities.Flexibility and adaptability.Competency in data analysis.Experience in managing the back-office functions of an EPOS/POS system.Attention to detail.Ability to manage data output efficiently.

Preferred

Experience in food and beverage operations.A proactive, "Can Do" attitude towards departmental tasks.

Additional / Special features of the role:

Caledonian Sleeper is an overnight service, requiring nightshift work and travel across the UK network. Weekend and evening work is involved. Some travel necessitating overnight stays away from the home base to support the line manager. Hands-on service delivery roles with regular travel to ensure operational efficiency and oversight. Collaborative teamwork across all roles under GE, with cross-functional cooperation with Operations for Service Delivery Excellence.


What we offer:
Competitive salary

25 days annual leave plus bank holidays Free Scotland wide rail travel with ScotRail for the employee and eligible family members Allocation of complimentary tickets each year for Caledonian Sleeper travel Contributory pension scheme

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.

Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK's most remote railway station too, Corrour.

Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.

Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.