Service Delivery Manager in Newport

2 days ago


Newport, Newport, United Kingdom Guidant Global Full time

Overview of the roleThe role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.

ResponsibilitiesThe Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.

The correct person will have/be required to: Act as a primary customer contact and point of escalation Produce monthly, quarterly and annual reports for internal and external use Oversee and manage Service Levels (SLAs & KPIs) Work across multiple projects with changing priorities Undertake financial responsibility for allocated contracts Management of Incident/Problem/Change Management Processes

Skillset & ExperienceEssential Skills Experienced Service Delivery Manager with a knowledge of ITIL Bachelor's degree or equivalent experience Relationship management and interpersonal skills Communication, influencing and negotiating skills Experience of Managed Support Services Presentation and report writing skills Problem solving and decision making

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.



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