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Train Response Technician

3 months ago

Exeter, Devon, United Kingdom FirstGroup Full time

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job

The holder of this post is responsible for attending track calls to attend unit failures in an attempt to get the unit back into service or relevant depot with the minimum amount of lost time. The holder of this post will also be responsible for the servicing, maintenance, repair and overhaul of traction units, components and equipment in accordance with South West Trains specifications as required. You will adhere to depot protection, safety, quality and environmental procedures, rules and regulations in force.

Your main responsibilities will be:

  • Attend track calls
  • Repair defect where possible
  • Liaise with Wessex Integrated Control Centre (WICC)
  • Compile formal reports detailing post incident / failure
  • Provide Fleet Fitter cover at outstations during major events
  • Review IT systems for defects and pro-actively monitor train defects and fix where appropriate
  • Liaise with Station staff when necessary
  • Obtain, use and care for and return all tools and equipment used
  • Work effectively as part of a team
  • Cover incident response turns at Waterloo
  • Actively participate in the reporting of and logging of near misses.
  • Liaise with Wessex Integrated Control Centre (WICC), station and depot staff when necessary.
  • Undertake additional training to ensure business needs are met, as specified by their line manager.
  • When requested you will carryout any MB3 work at any depot within the Fleet production London Area.
  • Additional tasks as specified by local manager / supervisor.
  • Principle accountabilities may differ from depot to depot and you will be required to sign the job description acknowledgement sheet.

As a minimum, you will need to have:

  • Appropriate electrical engineering qualifications essential.
  • Proven experience of working in a rail or a related industry.
  • Good written, oral communication, numeric and IT skills.
  • Good understanding of the routes covered by the SWR franchise.
  • Knowledge of depot maintenance procedures.
  • Knowledge of company procedures and policies.
  • Understanding of safety legislation and quality procedures.
  • Ability to analyse and interrogate data.
  • Considers the impact of business change on all risks.
  • Understands and reports close calls.

Working pattern

Working an average of 37 hours per week over 4 days

Continental shift pattern consisting of earlies, days and lates covering some weekends.

, ,

Other locations include Axminster, Honiton & Yeovil Junction

The Reward

We also offer a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees
  • Free leisure travel for spouse/partner and dependants (criteria dependent)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Large range of exclusive retail offers
  • Excellent pension scheme

We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.