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Station Support Assistant
4 months ago
Station Support Assistant
Location
Swanscombe, GB
Department Name
CT Ebbsfleet QX G1
About Network Rail
Who we are
Network Rail High Speed Ltd. (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1).
The 109km HS1 infrastructure consists of a diverse range of railway assets such as the track, signalling, overhead line, lineside buildings, depots, viaducts and long tunnels. NRHS is also responsible for operating and maintaining three international stations; St Pancras, Ebbsfleet and Stratford International.
As a wholly owned subsidiary of Network Rail Infrastructure Ltd, NRHS is privately financed under an agreement with our client 'HS1 Ltd', undertaking a diverse range of activities from railway infrastructure maintenance and operations - through to station facilities management and retail on behalf of our client.
Our Vision - to deliver the best High Speed rail customer experience.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
Brief Description
The role
We are excited to be introducing a Station Support Assistant into our Ebbsfleet team.
· Undertake general office administration including the control of mail, co-ordinating of diaries, filling and maintenance of personal records and the arranging of travel.
· Organise meetings and the production and dissemination of documentation to support them.
· Adhere to financial and procurement procedures and act as local purchasing agent, where directed, by ordering stationary and other consumables as required.
· Collate customer information requirements and monitor that all station information and publicity material is in date and adheres to company guidelines.
· Assist in gathering information regarding accidents, incidents and claims and liaise with relevant parties.
· Arrange access for filming and assist with arranging exhibitions and promotions on the station.
· Record toilet turnstile revenue and report discrepancies in accordance with company policy.
· Order, control and issue Personal Protective Equipment and Rule Books for the station team.
· Undertake administrative tasks as directed.
This is a permanent position, so come and be part of a truly unique business that brings the UK closer to Europe.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by .
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you
About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
About the role (External)
The person
So, who are we looking for? If you can answer 'yes' to the following questions, then we look forward to receiving your application.
Do you have:
· Good written/oral communication and interpersonal skills
· Good organisational skills and ability to prioritise work effectively
· Experience in the use of company IT packages.
Although it isn't essential, it would be helpful if you A high standard of accuracy and speed in audio/copy typing
How to apply (External)
The important stuff
The role is based at (insert location), however frequent travel to our other office and site locations along the High Speed line is expected.
What can we offer you in return?
We follow a structured pay framework, any salary offered will be within the following pay range:
Band 6 - £25,000 (outer London allowance of £1,940)
In addition, we can offer you a rewarding career with excellent benefits, including:
· 28 days annual leave (plus bank holidays)
· Bonus scheme
· Excellent choice of pension schemes
· 75% subsidy on rail season tickets (including London underground)
· 75% off leisure rail travel for you and your family
· 'my benefits' – our discounted online shopping site
· Training, development and employee assistance programme available
· Two weeks paid reserve leave for our armed forces community
· 5 days paid volunteering leave
Network Rail Benefits -
If you have been referred for a job vacancy in the Southern region of Network Rail, please complete the form below:
If you are successful in your application, you may be required to go through a security vetting process (depending on the role).
We are dedicated to creating an inclusive environment for our people. We want our employees to reflect the diverse communities that we serve. We welcome different and fresh ways of thinking and encourage a culture where people feel empowered to act and we would consider flexible working.
Closing date and application process
The closing date will be 7th June. Late applications will not be accepted. Network Rail High Speed retains the right to close the advert early depending on application volume. This role is also advertised externally,
We are looking to invite candidates to interview w/c 24th June 2024
Drugs and Alcohol Standard
All candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
