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Housing Assistant
4 months ago
Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are looking to recruit a Housing Assistant to join the Landlord Services Team at Nuneaton and Bedworth Borough Council.
To create and terminate rent and garage accounts on the Housing Management system.
To manage any tenancy amendments needed on rent accounts, including rent refunds and Direct Debit amendments.
To provide general administration support on a day to day basis in relation to a number of housing related services, such as mutual exchanges, abandoned properties, sign up's, scanning, mail merges, keeping supply of leaflets and information up to date and any other administrative tasks commensurate with the role.
Establish and maintain electronic records and filing systems understanding any relevant statutory timescales that are required.
Undertake basic research tasks and specific projects, compile basic reports related to the service, and provide feedback to managers regarding findings.
Produce and co-ordinate Performance Indicator information and reports under the supervision of the Tenancy Services Manager.
Manage the post to the teams, logging, acknowledging, and distributing to the relevant member of staff to ensure we meet our service standards.
Provide a high level of customer's service when discussing potentially emotive situations with customers and give clear information and advice to those who may be distressed.
Organise and attend relevant meetings, set up appointments, as requested by managers and where required take notes and distribute to staff.
Manage the garage waiting list and allocate garages accordingly.
To assist with compiling statistical information needed for the housing team.
To carry out any other duties as requested which are commensurate to the post.
Previous experience in undertaking clerical/administrative duties, including keeping accurate records.
Previous experience of working in a Local Government setting
Qualification at level 2 in English and Maths or equivalent qualification.
An ability to work methodically and in accordance with changing deadlines and prioritise where necessary.
The ability to relate to and work with other team members, whilst being able to work on initiative.
Ability to communicate effectively with customers, face to face, over the telephone and in writing.
Ability to show a flexible approach to work and willing to undertake a range of tasks for the effective running of the function.
Excellent working knowledge of in the use of computer systems including word processing and Excel.
Ability to identify when information should be passed on to other members of the housing team.
Ability to manage own workload and prioritise effectively.
Ability to be accurate with records and figures and compile basic reports for management use.
Have good written and verbal communication, customer care and interpersonal skills.
The willingness and ability to undertake training on process and systems as necessary.
Requires resilience in responding to the occasional emotive situations due to the nature of the service.
Self-motivated and determined in the completion of tasks.
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Please note that all applications must be received on an online application form. We do not accept CV's and do not keep CV's on file unless part of an application.
Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
