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ServiceNow Architect

4 months ago

London, Greater London, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Our IT Service Management (ITSM) team is seeking a dynamic and motivated individual to join our team. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.

What you will be doing

You will be responsible for the overall technical design and implementation of our ServiceNow platform. You will work closely with the platform owner and key stakeholders with oversight and overall sign off of technical designs and ownership of all HLD and LLD's for the platform.

Responsibilities:

  • Lead the technical design and rollout of the ServiceNow platform.
  • Create and own all HLD and LLD for the platform as a whole.
  • Provide technical input to the platform review.
  • Provide technical guidance to the development team ensuring best practice and best in class development at all times on the platform.
  • Provide technical oversight and leadership on the ServiceNow design forum (to be created)
  • Stay current on new Servicenow features and functionalities and recommend updates and enhancements as needed
  • Monitor platform performance and identify areas for improvement

What you bring:

  • Demonstrate significant experience (minimum 5 years) in multiple and complex ServiceNow implementations with proven exposure to a variety of ServiceNow products ideally beyond ITSM/ITOM.
  • In depth knowledge of integrations between ServiceNow and multiple system of records.
  • Expert knowledge around integrations (Integration Hub or custom – REST/API etc.) expected.
  • Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM) , developer APIs, development tools etc.
  • Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform's health is maintained.
  • Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) as well as offering guidance on prototyping and accelerating time from design to deployment.
  • Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.
  • Core understanding of Agile Methodology and ITIL based processes.

Added bonus if you have:

  • Certification in ITIL v3/4

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry.
  • Time to support charities and give back in your community.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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