Student Support Manager

2 weeks ago

Durham, Durham, United Kingdom DURHAM UNIVERSITY Full time

The Role and Department

Following a major review of our Student Support Services, Durham University has established Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented manager to work in a 50% job share arrangement to support the delivery of our ambitious strategy for a world-leading student experience and to lead the delivery of academic student support across our departments. The hubs provide a key point of contact for students, offer advice and support to those students whose progress has faltered or who are experiencing difficulties and ensure all students receive timely and consistent advice to support their academic progress to ensure they have a successful learning and development experience. The Student Support Hubs work closely with student support staff within our colleges and our specialist student support services to ensure a package of support is put in place.

The post holder will be partnered to the Faculty of Science and jointly manage a team of Student Support Officers, who work across our four academic departments within this Faculty. They will oversee the development of consistent student support processes and practices working in partnership with our undergraduate and postgraduate Learning and Teaching teams and academic staff in key student-facing roles, to proactively monitor and identify students who may need additional support. The post holder will also provide advice to staff and students on the University's regulations, policies, and procedures, alongside wellbeing support processes and escalation routes.

The role is a 0.5 FTE (50%) job share arrangement, 17.5 hours a week. Our preference is for these hours to be worked over 2.5 days (rather than being spread across the full week). The exact days works are open for discussion and we aim to be accommodating as possible to meet both post holder's requirements, although some flexibility may be required.

The role has a clear career progression pathway within the University's student support framework and includes role-specific training and development.

Essential Criteria

Qualifications/Experience

  1. Educated to degree level (or equivalent experience).
  2. Professional practitioner with knowledge and expertise used to contribute to the delivery and development of student support services within the organisation.
  3. Experience of planning and implementing policies, procedures and working practices and supporting change and service improvements.
  4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
  5. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence reputation.
  6. Experience of managing and developing a team or teams.

    Skills/Abilities/Knowledge

    1. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
    2. Strong digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications and other business systems.
    3. Continuing professional development relevant to the role.
    4. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
    5. Ability to solve problems and decide on and plan appropriate solutions.
    6. The emotional resilience required to deal with difficult and challenging student issues and managing the impact of such cases; including the ability to stay calm, focussed and professional at all times when responding to such matters.

  • Student Support Manager

    2 months ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentFollowing a major review of our Student Support Services, Durham University has established Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented manager to support the delivery of our ambitious strategy for a world-leading student experience and to lead the delivery of academic student...

  • Student Support Manager

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentFollowing a major review of our Student Support Services, Durham University has established Student Support Hubs within each of our four academic faculties. We are seeking to recruit a talented manager to work in a 50% job share arrangement to support the delivery of our ambitious strategy for a world-leading student experience and to...

  • Student Financial Support Manager

    2 months ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.The Service is part of the Student and Academic Services Directorate...

  • Student Financial Support Manager

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants. The Service is part of the Student and Academic Services Directorate...

  • Student Financial Support Manager

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.The Service is part of the Student and Academic Services Directorate...

  • Student Financial Support Manager

    2 weeks ago

    Durham, Durham, United Kingdom DURHAM UNIVERSITY Full time

    The Role and DepartmentThe Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.The Service is part of the Student and Academic Services Directorate...

  • Student Support Administrator

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentSt Cuthberts Society wishes to appoint a Student support Administrator on a permanent full time basis,The Society was founded in 1888 by students as an alternative to the existing two colleges, Cuth's still retains that independence of spirit, but now offers its students all the advantages of being a college of Durham UniversityWe...

  • Student Support and Wellbeing Administrator

    4 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentAn exciting opportunity for a highly motivated individual who is capable of working on their own initiative but also comfortable working as part of a small, busy team.The postholder will be based within the Disability Support Service which is part of the Student Support and Wellbeing Directorate within the Colleges and Student...

  • Student Support and Wellbeing Administrator

    3 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentAn exciting opportunity for a highly motivated individual who is capable of working on their own initiative but also comfortable working as part of a small, busy team.The postholder will be based within the Disability Support Service which is part of the Student Support and Wellbeing Directorate within the Colleges and Student...

  • Student Support and Wellbeing Administrator

    1 week ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentAn exciting opportunity for a highly motivated individual who is capable of working on their own initiative but also comfortable working as part of a small, busy team.The postholder will be based within the Disability Support Service which is part of the Student Support and Wellbeing Directorate within the Colleges and Student...

  • Deputy Head of Student Support and Wellbeing

    5 days ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and Department The Student Support and Wellbeing (SSW) Office is located in the SSW Directorate within the Colleges and Student Experience Division. The office has three key functions:To provide leadership for the pan-University SSW services that are delivered by Colleges and Faculties/Academic Departments, ensuring these work effectively with the...

  • Deputy Head of Student Support and Wellbeing

    5 days ago

    Durham, Durham, United Kingdom DURHAM UNIVERSITY Full time

    The Role and Department The Student Support and Wellbeing (SSW) Office is located in the SSW Directorate within the Colleges and Student Experience Division. The office has three key functions: To provide leadership for the pan-University SSW services that are delivered by Colleges and Faculties/Academic Departments, ensuring these work effectively with the...

  • Deputy Head of Student Support and Wellbeing

    1 week ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and Department The Student Support and Wellbeing (SSW) Office is located in the SSW Directorate within the Colleges and Student Experience Division. The office has three key functions:To provide leadership for the pan-University SSW services that are delivered by Colleges and Faculties/Academic Departments, ensuring these work effectively with the...

  • Student Information Systems Manager

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and DepartmentThe Student and Academic Services Directorate provides a professional administrative support service to staff, students and potential students of Durham University.The Academic Registrar is the head of the directorate and is responsible to the Pro-Vice Chancellor (Education) for its management. The following services fall under the...

  • Student Services Administrator

    2 days ago

    Durham, Durham, United Kingdom Durham University Full time

    Please note there are two posts being advertised under the same name. One is a permanent role, the other is fixed term for 12 months. If you wish to be considered for both positions, it is important to apply for both roles.This is the application for the permanent role. The Role and the DepartmentFinancial Services is part of the Finance Department and...

  • Student Services Administrator

    7 days ago

    Durham, Durham, United Kingdom Durham University Full time

    Please note there are two posts being advertised under the same name. One is a permanent role, the other is fixed term for 12 months. If you wish to be considered for both positions, it is important to apply for both roles.This is the application for the fixed term role. The Role and the DepartmentFinancial Services is part of the Finance Department and...

  • Student Services Administrator

    3 days ago

    Durham, Durham, United Kingdom Durham University Full time

    Please note there are two posts being advertised under the same name. One is a permanent role, the other is fixed term for 12 months. If you wish to be considered for both positions, it is important to apply for both roles. This is the application for the permanent role.The Role and the DepartmentFinancial Services is part of the Finance Department and...

  • Student Services Administrator

    3 days ago

    Durham, Durham, United Kingdom Durham University Full time

    Please note there are two posts being advertised under the same name. One is a permanent role, the other is fixed term for 12 months. If you wish to be considered for both positions, it is important to apply for both roles. This is the application for the fixed term role.The Role and the DepartmentFinancial Services is part of the Finance Department and...

  • Assistant - Student Success

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    Each year Durham Centre for Academic Development (DCAD) delivers 20, 10 and 6-week Pre-sessional programmes. These programmes are primarily for incoming international students who hold an offer for a Durham University degree and have narrowly missed their language condition for their main programme. The Assistant- Student Success will support the wider...

  • Student Services Senior Assistant

    2 weeks ago

    Durham, Durham, United Kingdom Durham University Full time

    The Role and Department Financial Services is part of the Finance Department and includes all the processing areas Accounts Payable, Accounts Receivable and Treasury Services.Reporting to the Student Services Assistant Manager, this is a business facing function supporting the organisation as a whole and at all levels with respect to key processing within...