Personal Shopper
4 days ago
Ongoing Responsibilities:
- Facilitate all online and social media purchase leads, across all Flannels E-com and social media channels
- Conduct shopping opportunities online. Talk directly with clients through chat-based media to receive product requests and confirm sales
- Engage with customers, respond to customer comments and requests online (via social media, special online promotions, talent takeovers)
- Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items
- Create and maintain customer profiles via Flannels' clienteling tool
- Build and own a personal client book
- Research, source and find products to satisfy clients' requests and needs
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events
- Work closely with the internal departments that improve the overall customer journey and feedback on client trends
- Ensure timely outreach to all clients
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- Achieve yearly targets and KPIs
You will benefit from:
Competitive basic salary Incentive Bonus Scheme Monthly Group Rewards and Recognition Long Service awards Join the Fearless1000 Incentive Scheme watch THIS video to find out more 28 Days Holiday 50% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands Qualifications and Experience:
- Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles (as a plus)
- Social media interest and first-hand experience in navigating different social channels
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
- Foreign language knowledge is a plus
- Deep product and brand awareness in the luxury goods market and high net worth client base
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Hyper-interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system
Please note this is a store based role, based at our Leeds Flannels location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.
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