Head of Student Investigation and Resolution

4 days ago


Oxford, Oxfordshire, United Kingdom Oxford Brookes University Full time

An exciting temporary opportunity has arisen to manage the Student Investigation and Resolution Team. The team manages all academic appeals, student complaints, conduct cases and exceptional circumstances applications for the University. They also handle ombudsman complaints.

The role:

  • You will be a key figure in the ASA Directorate, helping to shape policy, regulations and procedures that affect all students
  • You will manage an established team dedicated to investigating and resolving student casework and enhancing the student experience
  • You will be the escalation point for complex cases and have responsibility for ombudsman casework
  • You will be the liaison point for complicated and sensitive matters, both with internal and external contacts, e.g. Thames Valley Police, ADSEs, ASA Deputy Directors, HR, the Information Security Team

Please see the job description and person specification for more information.

This advert is for a fixed term maternity cover for 12 months. The successful candidate will start mid-October 2024.

Interviews are scheduled to take place on 10 July 2024.

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities).

CV and Personal Statement:

As part of the application process all applicants are required to complete our online application form by clicking on the "Apply for Job" button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above "Apply" button. All parts of the application form should be completed and in the section of the form called "Supporting Documents", applicants must upload their CV and a Personal Statement. To complete the Personal Statement part of the application, applicants must download the Personal Statement document which is part of the advert below and complete the form, providing examples and explaining how they meet each item detailed on the document. The Personal Statement must then be uploaded to the application form along with the CV.

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

Closing Date: 23 June 2024

Location: Gipsy Lane Site, Headington Campus

For more information: pdteam-

£57,696 per annum



  • Oxford, Oxfordshire, United Kingdom Oxford Brookes University Full time

    We are looking for a dedicated professional to take on the exciting role of managing the Student Investigation and Resolution Team at our prestigious University.The team plays a crucial role in handling academic appeals, student complaints, conduct cases, exceptional circumstances applications, and ombudsman complaints.Job Description:You will play a vital...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Proctors' Office, University Offices, Wellington Square, Oxford The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.The Proctors'...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Proctors' Office, University Offices, Wellington Square, Oxford The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.The Proctors'...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The Proctors' Office is an independent and discrete body within the University, made up of a permanent secretariat that advises and guides the annually elected Proctors and the Assessor in their work, and has responsibility for student discipline, complaints, and appeals.The two Proctors and the Assessor are senior officers and trustees of the University,...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is seeking to appoint to the role of DeputyHead of the Proctors' Office. The Proctors' Office (PO[1]) is an impartial and discrete institution within the University which carries out work in support of decision-making and governance scrutiny by the annually elected Proctors and the Assessor. The PO undertakes substantial work on...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is seeking to appoint to the role of DeputyHead of the Proctors' Office. The Proctors' Office (PO[1]) is an impartial and discrete institution within the University which carries out work in support of decision-making and governance scrutiny by the annually elected Proctors and the Assessor. The PO undertakes substantial work on...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Location: Park End Street, OxfordThe Head of MBA Student Engagement will play a pivotal role in shaping the co-curricular experience for our MBA students. Working closely with the Associate Director, MBA Programme Delivery, you will spearhead initiatives aimed at enhancing student engagement, diversity and inclusion within our MBA programme. This role...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Location: Park End Street, OxfordThe Head of MBA Student Engagement will play a pivotal role in shaping the co-curricular experience for our MBA students. Working closely with the Associate Director, MBA Programme Delivery, you will spearhead initiatives aimed at enhancing student engagement, diversity and inclusion within our MBA programme. This role...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Head of Education Policy SupportThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Through a commitment to the personal education of each student, we provide a quality of education and experience which equips students with the values, skills and intellectual discipline...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Head of Education Policy SupportThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Through a commitment to the personal education of each student, we provide a quality of education and experience which equips students with the values, skills and intellectual discipline...

  • Casework Manager

    2 months ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Proctors' Office is an independent and discrete body within the...

  • Casework Manager

    3 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Proctors' Office is an independent and discrete body within the...

  • Academic Head

    7 days ago


    Oxford, Oxfordshire, United Kingdom Oxford Brookes University Full time £57,696

    An exciting temporary opportunity has arisen to manage the Student Investigation and Resolution Team. The team manages all academic appeals, student complaints, conduct cases and exceptional circumstances applications for the University. They also handle ombudsman complaints. You will be a key figure in the ASA Directorate, helping to shape policy,...

  • Support Analyst

    3 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Department/Division/Faculty: Student Systems, Academic Administration DivisionThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a...

  • Support Analyst

    2 months ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Department/Division/Faculty: Student Systems, Academic Administration DivisionThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Do you enjoy a challenge? Want to apply your knowledge and experience of design work and manufacture to help undergraduate and research students achieve their full potential? We are currently seeking a full-time Deputy Head of Staff Student Workshop to join the team at the Department of Engineering Science in Central Oxford. This is a permanent post. In this...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Do you enjoy a challenge? Want to apply your knowledge and experience of design work and manufacture to help undergraduate and research students achieve their full potential? We are currently seeking a full-time Deputy Head of Staff Student Workshop to join the team at the Department of Engineering Science in Central Oxford. This is a permanent post. In this...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleWe are seeking to appoint an experienced Deputy Head of Academic Administration to deliver a varied, complex and stimulating workstream, on a permanent, full-time basis. You will be an excellent communicator and strong leader to support our postgraduate team, and be committed to delivering an exceptional student experience through first-rate...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    In this role, you will manufacture, modify and repair components and equipment for research and teaching, assisting with design and material selection as required. You will use of a range of workshop equipment including CNC & manual milling machines and lathes, drill presses, power saws, off-hand grinders and power tools is required.In addition, you will...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Location: Andrew Wiles Building, Radcliffe Observatory Quarter, Woodstock Road, Oxford, OX2 6GGAbout the roleWe are seeking to appoint an experienced Deputy Head of Academic Administration to deliver a varied, complex and stimulating workstream, on a permanent, full-time basis. You will be an excellent communicator and strong leader to support our...