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Receptionist

3 months ago

Wiltshire SN NP United Kingdom Serco Limited Full time

Receptionist
Part time, 24 hours (Mon-Thurs 07:30 - 12:30, Fri 07:30-11:30)
Corsham, SN13 9NP

Competitive salary plus benefits

Serco have a fantastic opportunity for a Receptionist to join the team on a part time basis in Corsham.

As the Receptionist, you will join and support the SDW Facilities Management team by providing Reception related duties at MOC Hawthorn and undertake a range of admin and clerical work. You will undertake a range service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry.

The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

Main responsibilities of the role include:

Customers

  • Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
  • Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
  • Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
  • Strives to continually improve service provided to the customer.

Operational Excellence

  • Efficient operation of Meeting Room Booking system.
  • Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
  • Input Help Desk requests on the CAFM.
  • Manage mail in / out.
  • Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
  • Keep the Reception area in a clean and tidy fashion.
  • Any other reasonable tasks as requested by the FM Office Manager


What you'll need to do the role:

  • Previous experience in a Customer Care/Reception/PA role
  • Good knowledge and understanding of MS Office tools.
  • Computer Literate
  • Full and valid driving license
  • SC Security Clearance



What we offer:

  • Competitive salaries with annual reviews
  • 25 days annual leave plus bank holidays
  • Up to 6% contributory pension scheme.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.