GUCCI Team Manager

2 weeks ago

Perth, Perth and Kinross, United Kingdom Gucci Full time
About us If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. We are currently seeking a Team Manager to join our dynamic team at our Perth Store located in the CBD.

Your opportunity

The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

How you will contribute
Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by exampleConduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in WorkdayPartnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutionsSupport and coordinate the opening and closing of the store as the Manager on DutyLead the store morning briefings as and when required, delivering key business communication and daily objectivesLead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client AdvisorDevelop a Client Engagement mindset, with the purpose of building long-lasting relationships with clienteleFull utilization of various clienteling tools available to activate, retain and grow personal client baseLead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIsLead the shop floor, actively selling and role modelling the selling ceremonyManage and resolve customer issues providing solutions that are commercially sound and acceptable to Gucci clients whilst delighting and retaining the clientsMonitor performance of the categories assignment and proactively propose action plans to reach targetsPartner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the businessPartner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintainedPartner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitorsEnsure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the Gucci WHS policies and standards are upheld and executed consistentlyReport all hazard, incidents and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediatelyAny other ad hoc duties as required by your manager

Who you are
Studies in Business Management/Retail Management desirablePrevious experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashionStrong analytical and problem-solving skillsCommercial awarenessExperience in management of a small teamExceptional written and verbal communication skillsPassionate in developing and furthering a career within the luxury fashion industry

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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