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Home Delivery Manager
4 months ago
Our 3PL and Logistics development team are one of our most customer-centric departments, which use data at the forefront of their determination to improve customer experience and drive efficiencies in our operation. They strive to be the beacon of innovation and have the gravitas to deliver on HelloFresh's ambitious plans.
As the Home Delivery Manager, you will play a pivotal role in our logistics and distribution operation, ensuring the efficient and effective management of the final stage of our delivery process. With a fleet based at Nuneaton comprising 20 to 30 vehicles and around 18 to 24 routes going out daily, your responsibilities are critical for our success.
What You Will Be Doing:
- Operational Management: Oversee the end-to-end process from meal kit box presentation to van loading, ensuring efficiency and accuracy at every step.
- Vehicle and Fleet Management: Manage vehicle logistics, including maintenance schedules and providers, to ensure all delivery vehicles are operational and meet legal safety standards.
- Driver Resourcing: Coordinate the resourcing of drivers, including employed and agency drivers from multiple companies, ensuring adequate staffing levels for seamless delivery operations.
- Human Resources: Address HR-related issues within the team, fostering a culture of engagement, togetherness and professional growth.
- Delivery Accuracy: Monitor and improve delivery accuracy, ensuring customer satisfaction with every delivery.
- Supervisory Leadership: Directly manage 4 supervisors across 2 shifts, providing guidance, support, and performance feedback.
- Innovation Collaboration: Work closely with our London-based 3PL and Logistics Development teams to drive innovation in final mile delivery, enhancing operational efficiency and customer satisfaction.
Who You Are:
- Proven experience in logistics or distribution management, preferably within the meal-kit or FMCG sector.
- Strong leadership skills, with experience managing diverse teams, including shift workers and agency staff.
- Familiarity with vehicle maintenance, fleet management, and driver resourcing.
- Proficient in using IT systems relevant to logistics and delivery operations.
- Knowledge of health and safety regulations applicable to logistics and transportation.
- Ability to work flexible hours in line with operational demands.
- Strong analytical skills, with the ability to manage costs and develop business cases.
- Experience in handling customer complaints, insurance issues, and accident management.
- A demonstrable track record of reducing errors in an operational environment
What you will get in return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Free professional development and coaching memberships
● Mental health first aiders and an employee assistance programme
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance
Location: The Beehive, Bermuda Industrial Estate, 1 St Georges Way, Nuneaton, CV10 7JS
Work Schedule: Sunday - Thursday shift pattern, 9am - 6pm
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
