Nights Team Member

1 month ago

Leeds, Leeds, United Kingdom The Met Hotel Leeds Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A FRONT OFFICE - NIGHTS TEAM MEMBER at THE MET HOTEL, LEEDS

What you'll be doing...

Reporting to the Night Guest Services Manager you can expect your working day to include the following.

Greeting guests, check in and checking out guests and assisting them with any general enquiries.
Serving food and beverage from the 24/7 menu to any late arrivals and residents
Carrying out security patrols and ensuring the safety and comfort of our guests during their stay
Completing the Reception shift and balancing the day's business and running the Night Audit process
Processing card payments, charges, and banking reconciliation
Assisting guests with their forward travel plans and making reservations as required

Shift: 10:45 pm - 07:15am
WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Porter you will need the following qualities and skills.

You will need to be well presented, approachable and helpful, along with a good command of the English language.
Be able to work well on your own using your own initiative and with others as you are part of a team working on shifts.
Follow the checklist protocols and be confident in computer skills and telephone answering.
Be a good team player and all-round problem solver to help our guests.
Have previous experience in guest facing roles and be able to work well in a calm and busy environment.
Have a good standard of numeracy and be able to complete work to timelines as the audit process is an essential part of our daily operation.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH


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