Pensions Administrator

4 weeks ago


London, Greater London, United Kingdom Mercer Full time

Mercer Marsh Benefits – London

Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are on the look-out for enthusiastic and dedicated individuals to join our London office as a Pensions Administrator. We support clients with their Group Personal Pensions and this is a fantastic opportunity to kick start your Pensions career with a world leading professional services company.

Please note that if successful, you will be working from our London office and can work on a hybrid pattern spending 2 days working from home and 3 in the office.

Pensions Administrator

What can you expect?

  • An opportunity to learn new skills in a continuous improvement environment
  • Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
  • To join a professional and friendly team who celebrate efforts and achievements with regular team socials and activities across the department

What's in it for you?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more
  • Free on-site parking

We will count on you to:

  • Learn and develop a strong knowledge in Group Personal Pensions covering auto enrolment salary sacrifice and pensions legislation
  • Gather, analyse data and prepare pension governance slides for Consultants to present to our clients
  • Promptly and professionally communicate with clients and consultants on queries when required via letter, e-mail and telephone
  • Ensure that all procedures are followed when undertaking work for clients, Consultants, and Insurers and deliver within agreed timescales
  • Ensure errors and omissions and complaints are handled in accordance with agreed procedures
  • Be personally accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
  • Accurately record own time spent, in accordance with standard procedures
  • Consistently complete work by prioritising/managing workload so that cases are completed within agreed timescales
  • Support and complete term and market reviews for our clients

What you need to have:

  • Degree qualification OR Administration experience
  • A good understanding of Microsoft applications such as Excel, Word, PowerPoint and Outlook
  • A strong desire to develop within Group Personal Pensions, learning about different insurers, products and clients

What makes you stand out?

  • Industry recognised qualifications (Not essential)

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based team offices 3 days a week and will identify at least one "anchor day" per week on which their full team will be together in person in the office or working onsite with clients at least three days per week.



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