Telecommunication Operator

The Role

The Telecommunication Operative is required to respond to a range of requests from external and internal users of services. You will provide an efficient 24/7 Switchboard, Helpdesk and principle communication and information service for NHSL, facilitating prompt communications in response to internal and external stakeholders via telephone, IT including emails and service request software packages in a courteous and professional manner.

The role involves acting as a principle point of contact for staff, patients and other external stakeholders out of normal working hours. You will monitor various internal alarm systems and summon key staff in an emergency situation including but not limited to medical gas alarms, blood fridge alarms, fire alarms and major incidents.

You will also respond to emergencies, communicating with emergency services e.g. Police, Fire, and Scottish Ambulance Services etc. Responding as required to the access/egress systems within University Hospital Monklands.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bringEducated to standard grade level or experience in a similar roleWell-developed interpersonal skills in customer careWorking knowledge of information technology and good keyboard skillsExcellent written and oral communication skills with a high level of attention to detailUnderstanding of a range of procedures and processes with the ability to follow strict local policy, procedures and protocolsGood organisational/numeracy skillsThe post holder will be required to demonstrate excellent team working skills with the ability to work using own initiativeExperience of dealing with difficult people / situations and the occasional emergency situation efficiently and effectivelyEnsuring confidentiality, diplomacy and discretion are maintained at all timesAbility to Update TURAS as necessary in preparation for annual appraisals and participate in staff appraisals in accordance with NHSL PolicyUndertake and maintain all mandatory training and undergo training as identified, which may be necessaryContract type Fixed Term for 1 year Part Time 12 hours Please note this is a part time post and the salary for this position will be pro-rata. Please note this is a fixed term post for 1 year, from start date. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post. Location and Working Pattern This role will be based within University Hospital Monklands. The working pattern for this role is: weekend and backshift. Looking to find out more? If you're looking to find out a bit more, then we would love to hear from you Please contact Gayle Harwood, Hotel Service Manager on

For enquiries regarding the application form or recruitment process, please contact Lynn Deas Recruitment Administrator on (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire's benefits include:

A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension) Paid sick leave increasing with length of service Occupational health services Employee Counselling services Work-life Balance policies and procedures NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. Further Information For more information on the role, please refer to the Job Description. If you're looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.Additional Information for ApplicantsPosts close at midnight on the indicated dateFor help to complete an application on Jobtrain please follow this link: Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accuratelyPlease check your e-mail regularly (including junk folders) and also your Jobtrain account for updatesPlease contact Jobtrain Candidate Support Hub - for advice and support with any system issuesWe recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using JobtrainOnce you have submitted your application form you will be unable to make any amendments

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

We anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.

*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children's setting/secure unit.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

From 1 April 2024, the working week for NHS Agenda for Change workers in Scotland will be reduced. Full-time hours will reduce from 37.5 to 37 hours (pro rata for part-time staff) without loss of earnings.

NHS Lanarkshire will implement this change but it may not be possible to fully transition from 1 April and there may therefore be some areas of the organisation where implementation may take longer. If the department is currently unable to safely accommodate the reduced hours from 1st April, you may be required to work 37.5 hours per week until the department can meet the requirements without impacting patient safety - you will, of course, be remunerated accordingly. NHS Lanarkshire is committed to full implementation of the 37 hour working week across all areas as soon as it is safe to do so.

NHS Lanarkshire Recruitment Website

Care to join us?

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