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Operations Analyst
4 months ago
Operations Analyst
Mercer Marsh Benefits TM have a fantastic opportunity to join our team as an Operations Analyst with a specific focus on data analysis, reporting and continuous improvement, based in one of the following locations:
Bristol/Edinburgh/Chichester or Manchester
The role would suit an individual with an analytical and logical mindset, with the confidence to challenge the status quo and liaise with senior colleagues within the business, up to and including executive level.
Mercer Marsh Benefits TM (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of risk & wealth management, HR consulting and employee benefits.
MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
What can you expect:
- To support both the corporate and commercial division of MMB in respect of data analysis, business improvement and operations related tasks
- Work as part of a small dynamic team that is built on trust and respect. We pride ourselves on adapting to change quickly to meet the busy demands of our business and our clients.
What you will be rewarded with:
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will rely on you to:
- Support the wider team in data reporting tasks and subsequent analysis.
- Oversee the Business Improvement Team and set-up meetings with consultants on a monthly basis.
- Generate key continuous improvement ideas.
- Provide support to two additional colleagues around the key management of our portfolio of client and bonus calculations within the operations team.
- Have an assertive approach to your work with the ability to challenge processes and ideas, as and when required.
- Demonstrate impeccable organisational skills with excellent visual accuracy and high attention to detail.
What you need to have
- Excellent data analysis skills, to include intermediate to advanced MS Excel skills.
- Previous experience within a business improvement capacity.
- Strong relationship building skills, together with excellent communication skills (both written and verbal).
- Exceptional organisational/planning and prioritising skills.
- An inquisitive mind with the ability to resolve problems.
- The ability to work independently, use initiative and think outside the box.
- Good level of education.
What makes you stand out:
- Experience of working within a similar role.
- A background within the health and benefits sector.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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