Locksmith
2 months ago
Tipton, Sandwell, United Kingdom
Reed Engineering
Full time
Locksmith / Product Support
Tipton
25,000 to 35,000 - depending on experience.
Exceptional benefits, including a very good holiday package
- You will be working within a growing business to develop and validate new products, ensuring the quality, validity, commercial attractiveness, and manufacture ability of new product ranges.
- You will also be come a product specialist across the business is portfolio, and be providing a Technical Support to all quality and sales questions.
- You will have a quality first mentality, and have a strong appreciation of product suitability and customer service.
- You will have a good understanding of access control, security, mechanical locking systems, and electromechanical integration
Day to Day of the role:
- Collaborate with stakeholders to define and manage product specifications, aligning with customer requirements and industry standards.
- Oversee product testing processes, including performance evaluations, quality control tests, and certification procedures.
- Manage the certification process for products, ensuring compliance with industry regulations and standards.
- Conduct market research to identify trends, customer needs, and opportunities for product improvement.
- Provide technical guidance and support, resolving issues to ensure customer satisfaction.
- Develop and deliver technical training materials and sessions.
- Manage the master keying process, including system design, implementation, and maintenance.
- Establish and maintain quality control processes to assess product quality post-production.
- Perform technical visits to customer sites to provide hands-on support and training.
Required Skills & Qualifications:
- Proven experience in technical management, lock manufacturing industry experience is advantageous.
- Strong knowledge of product specification, testing processes, market research, and quality management systems.
- Familiarity with master keying principles, including key system design and implementation.
- Full UK driving license.
- Excellent verbal and written communication skills.
- Keen attention to detail.
- Ability to work independently as a proactive self-starter.
- Strong analytical and problem-solving skills.
- Proficient in project management, with the ability to manage multiple projects and meet deadlines.
Benefits:
- 24 days holiday plus bank holidays and Christmas shutdown.
- Duvet days for additional rest and relaxation.
- Company pension scheme for financial security.
- Company days out for team building and enjoyment.
- Reduced price gym membership to support your health and wellbeing.
- 24/7 employee assistance programme for support whenever you need it.
- Access to Bright HR benefits package.
- Free parking for convenience and savings.