Current jobs related to Customer Service Associate - Edinburgh, Edinburgh - FIS Global

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Hiring Group Full time

    Position Overview:Our esteemed client, Hiring Group, is in search of a dedicated Customer Service Associate to join their dynamic team in a prominent retail environment.Key Responsibilities:- Provide exceptional assistance to customers on the sales floor.- Engage with clients to understand their needs and offer suitable solutions.- Maintain a welcoming and...

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom SSP Group Full time

    About the Position Customer Service Associate at SSP Group Compensation: £11.86 per hour (£13.06 for hours worked between midnight and 6 am) Work Schedule: Assigned shifts between 3 am and 10:30 pm Candidates must provide references for the last 5 years and complete a Criminal Record Check as per Airport Security Regulations. Applicants must...

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom LinkPoint Resources Limited Full time

    We are excited to present an opportunity for a Customer Service Associate role at LinkPoint Resources Limited, a prominent player in the Retail industry. This position is centered around delivering outstanding service to our valued clientele.Attractive Benefits Package: Competitive salary, Comprehensive Health Coverage, Retirement Plan, Income Protection,...

  • Customer Service Associate

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Benugo Full time

    About Benugo Café John Lewis Edinburgh We're seeking a friendly and enthusiastic individual to join our team at Benugo Café John Lewis Edinburgh. Your Role as a Customer Service Associate Taking orders, preparing and serving food and beverages. Ensuring every customer interaction is positive and meets the highest standards of service. Maintaining strict...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Assistant. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...

  • Customer Service Administration Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Crown Office and Procurator Fiscal Service Full time

    Position OverviewThis role presents an excellent entry-level opportunity for individuals interested in a dynamic administrative and customer service-oriented position.Whether you are embarking on your career journey or possess prior administrative experience and seek a new direction, a keen interest in the Criminal Justice Sector is essential.As part of a...

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom SSP Group Full time

    Customer Service Associate at SSP Group Pay Rate: £11.86 per hour, regardless of age. We have Full-Time (37.5 hrs) positions available on a Fixed Term Contract. Shift Pattern: Monday to Friday only. - shifts commence at 15:00pm - shifts conclude at 23:00pm Applicants must be 18 years of age or older to perform certain tasks or work on...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Aftersales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and...

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Farmfoods Full time

    Join Our Team as a Retail Assistant at FarmfoodsWe are thrilled to announce a fantastic opportunity for a dedicated and approachable Retail Assistant to become part of our team at Farmfoods.Position: Retail Assistant – Part Time, 20 hoursLocation: Duddingston, City of EdinburghRole Responsibilities:Greet and assist customers with a warm and welcoming...

  • Beverage Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom The Real Greek Full time

    Position: Beverage Service Associate at The Real GreekAre you enthusiastic about Mediterranean flavors and delivering outstanding customer experiences? Become a part of The Real Greek team today!The Real Greek is a close-knit establishment with a group of committed professionals who have been integral to our success for years. We provide top-notch training,...

  • Guest Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full time

    Join Our Team as a Guest Service Associate at German Doner KebabWe are on the lookout for passionate individuals to become part of our team at German Doner Kebab. As a Guest Service Associate, you will be instrumental in providing outstanding service to our patrons and ensuring they enjoy a remarkable dining experience.Key Responsibilities:Guide patrons in...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Nike Full time

    Job SummaryNike is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our retail stores.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Nike Full time

    Job SummaryNike is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our retail stores.Key ResponsibilitiesProvide outstanding customer service,...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Aegon Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as an Aegon Assist Associate. As a key member of our customer service team, you will be responsible for providing exceptional support and guidance to our customers, helping them to make informed decisions about their pensions and financial planning.Key...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Aegon Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as an Aegon Assist Associate. As a key member of our customer service team, you will be responsible for providing exceptional support and guidance to our customers, helping them to make informed decisions about their pensions and financial planning.Key...

  • Service Operations Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Aramark Full time

    Service Operations Associate - Edinburgh, City of EdinburghEmbark on Your Journey with AramarkAre you seeking a stimulating role within a lively team atmosphere that delivers outstanding service to a variety of clients? Do you enjoy a flexible part-time schedule that presents new challenges? If this resonates with you, we invite you to explore this...

  • Customer Service Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Aramark Full time

    Hospitality Team MemberJoin the Aramark FamilyAre you eager to thrive in a vibrant and dynamic setting while being part of a dedicated team that serves a diverse clientele?Do you seek a rewarding role with a Monday to Friday schedule, allowing you to enjoy your weekends?If you want to be part of a fantastic team and a company that offers numerous...

  • Library Services Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Midlothian Council Full time

    Job Opportunity Our libraries serve as vital resources within our communities, and we are eager to welcome innovative and passionate individuals to our library team. This position involves supporting the provision of a diverse array of library services, advocating for the objectives of the service, and participating in a variety of activities designed...

  • Guest Services Associate

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Accor Full time

    Accor is seeking a dedicated Guest Services Associate to enhance our team. Compensation: £12.20/hour What we provide:Exclusive discounts across Accor properties globallyComplimentary overnight stays in UK locations and substantial discounts at any Accor dining establishmentMeals provided during shiftsA special day off to celebrate your birthdayAccess to...

Customer Service Associate

4 months ago

Edinburgh, Edinburgh, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

No Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Client Delivery UK support UK and Nordic clients who invest in UK domiciled OEIC and Luxembourg domiciled SICAV fund ranges. They are the client face of our business, servicing client enquiries received by phone, email or other written correspondence. Most activities will relate to retail and corporate customer servicing, transaction processing, record keeping, shareholder reporting and you'll also assist in resolving complex enquiries from business partners. You may also be involved in projects and initiatives to improve the customer experience.


What you will be doing

  • Answer all customer enquiries received via telephone, fax, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other departments as required.
  • Learn the client register systems to service these clients effectively.
  • Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
  • Understand AML and KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
  • Participate in business process improvement activities to Identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
  • Keep up to date on client products, market conditions and regulatory requirements, to ensure that you can operate effectively and make suggestions that are in the best interest of the customer, funds, and enterprise.

What you bring:

  • Experience of working in Asset Management working with UK Investment products, e.g., OEICs. Knowledge of Offshore SICAV products would be a bonus.
  • Strong customer service experience
  • Strong verbal and written communication skills with a high attention to detail.
  • Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times,
  • Good organisational skills and an ability to perform under pressure whilst maintaining high standards.

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass