Assistant Showroom Manager

2 weeks ago

Manchester, United Kingdom Porcelanosa Group Ltd Full time

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients.

Through a dynamic company owned and independent distribution network,

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain.

Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service.

Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.

Responsibilities Job Outline;

As the Assistant Manager your role will be to support the Showroom Manager and the team in their day to day operations to continue the promotion of all Porcelanosa products to meet the customer requirements and expectations whilst ensuring service levels are maintained to the highest standards.

Key skills and responsibilities of the job;

Maintaining the operation of the showroom through the continued compliance to corporate operating procedures, policies and standards.

Maintain communication channels between the team and Area Manager as appropriate to ensure staff and operational issues are raised and addressed.

To assist in the showroom layout, merchandising and general appearance.

To ensure the showroom is appropriately staffed to meet the service levels expected and required by our customers and visitors.

To effectively and sympathetically resolve any customer complaints immediately they arise within the showroom.
To have a good personal knowledge of the immediate market trends and ideas that influences store merchandising and operation.
To assist in maintaining staff discipline through the application of Company policy. Personal Attributes;

Proven ability to develop and manage staff
Smart personal appearance
Clear and positive communicator with good leadership and influencing skills

Relevant experience with face to face Customer sales in a similar environment or possesses the underlying traits to fulfil this role.

Education and Qualifications;

A good verbal, written and numerical literacy
Relevant experience in a similar environment Benefits;

Competitive salary
Sales Commission Scheme
On the job and formal internal training will be provided

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