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CAU Booking Clerk

4 months ago

Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

The Women's and Children's Directorate are looking for a Gynaecology Booking Clerk for their Clinical Assessment Unit to work full time in their CAU at the Tunbridge Wells Hospital at Pembury in our Gynaecology Department.

The role involves the booking of Inpatient operations and outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy, booking patients in chronological order.

This is an exciting opportunity to work in this varied role. You will need excellent communication skills and be dedicated to providing an efficient and effective service. You will work closely with members of the Gynaecology [both clinical & administrative] team and also other members of the CAU team to ensure patients are seen in a timely manner. You will be IT literate, able to meet deadlines and have an attention to detail. Knowledge of All scripts and ERS would be highly desirable but are not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

Main duties of the job

Act as a contact point, liaising with patients, as well as clinical colleagues to ensure that the organisation & efficiency of all patient admissions are appropriately planned and managed.

Must manage own workload dealing with and resolving issues as and when they occur without direct supervision on a daily basis maintaining confidentiality at all times, ensuring target dates are maintained.

To ensure that any patient cancelled by the Trust is re-booked within appropriate timescales.

To be responsible for the addition, removal and modification of patients to and from the waiting list

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.


Job description
Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK )

Interview Date: 11th June 2024



Person Specification
Qualifications
Essential
Good standard of general education NVQ 2 or equivalent experience Good level of written and spoken EnglishExperience/Knowledge
Essential
Knowledge of Patient Centre or similar systems Administrative experience Competent using Microsoft Packages Waiting list experience Customer care experienceDesirable
Excel spreadsheet skillsSkills
Essential
Computer literate and good keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



Employer details
Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Tunbridge Wells

Tonbridge Road

Pembury

TN2 4QJ



Employer's website

(Opens in a new tab)



For questions about the job, contact:

CAU Team Leader

Caroline Nimmo



Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

T2

Job locations

Tunbridge Wells

Tonbridge Road

Pembury

TN2 4QJ



Supporting documents

Privacy notice

Maidstone and Tunbridge Wells NHS Trust's privacy notice (opens in a new tab)