Field Service Heat Pump Engineer

WHAT YOU WILL DO Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.

This role will include fault finding on breakdown call outs and system work repairs. Deliver Customer Service Excellence at every opportunity. Work towards KPI's and support our Sales Department. Follow procedures and processes set by Field Service and support Field Sales Initiatives. All activities above will be supported by a well-established team of Operational Support Technicians and training department.

WHAT YOU BRING ALONG The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.

Must have experience in the service & repair of Ground Source & Air Source Heat Pumps. Ideally hold their F-Gas qualification. Excellent customer service skills.

A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.

An extremely flexible and adaptable approach is required to ensure our customer's expectations are exceeded.

This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.

The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

WHAT WE OFFER We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.

We want to help all our employees reach their career potential to support this we provide extensive training for all employees.

We care about the health and wellbeing of our employees and have an occupational health programme in place to support them.

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