1st Line IT Support Analyst

2 weeks ago

Staffordshire, United Kingdom Undisclosed Company Full time

1st Line IT Support Analyst - Burton, Staffordshire

IT Support, Service Desk / Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, Supporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones.

PLEASE NOTE - Role is on site 5 days x per week in Burton upon Trent, Staffordshire

£22,000pa to £25,000pa + Benefits - Permanent Role | Full Time

This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line Service Support Analyst to deliver 1st class IT Service Desk Support Service to a UK wide clientele.

Key / Personally Attributes:

  • Excellent Communication skills
  • Polite & Courteous
  • Enthusiastic
  • High-Level of Service Ethic

Your Responsibilities will include:

  • Act as a first point of contact for all internal customers regarding IT issues and queries.
  • Logging all requests and incidents within the ITSM helpdesk system ensuring
  • Ensuring SLA's are met by responding to and resolving tickets in a timely manner.
  • Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner
  • Provide a professional and high-quality customer support service adhering to service management principles
  • Remote and in person support using windows administration and mobile device management tools.
  • Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange
  • Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues
  • Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation / assignment in accordance with security policies and procedures
  • Installation and support of software

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