Spa Manager
Found in: beBee jobs GB - 2 weeks ago
Spa Manager
If you are looking for your next adventure as a Spa Manager please also send over a short video with your application telling your story and why The Newt is somewhere you want to call home. Videos can be sent to or included with your CV.
The Newt in Somerset
The Newt in Somerset has ancient woodland, historic gardens and far reaching views. It is a unique destination with Hotel, Spa, Restaurants and much more. Visitors can take a tour of the gardens, deer park and cyder press, dine in the Garden Caf and visit our farm shop. Expecting to attract some 150,000 visitors per year, The Newt in Somerset is a vibrant and thriving attraction, animated throughout the seasons by special events, workshops and education programmes.
Department Description
Our Spa is no ordinary Hotel Spa With guest wellbeing at the fore, it sets its own standards through unparalleled design, carefully selected to celebrate the surroundings. Rich in style with Medieval Herb Garden, an extensive array of breath-taking thermal and water facilities including Hammam, Rasul, Halotherapy Room, Picture Window Sauna and Indoor/Outdoor Wild pool with hydrotherapy. We have seven treatment rooms, which include spaces for Manicure and Pedicure. Products eventually will be made especially to our specific requirements, with our own ingredients. We encourage our therapists to build relationships with our guests and to be able to provide signature therapies of the highest quality.
Position Summary
You will work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate
Key Responsibilities
Welcoming guests on arrival, providing excellent guest journey
Provide, leadership, direction, motivation and support to Spa team
Proactively assist guests with enquiries
Respond to requests, pre-empting any further enquires guests may have
Manage guest expectations
Payment handling
To have a full knowledge of the services and products that the estate offers
Enforce company parameters & cancellation policies
Ensure data is stored securely
Provide world class treatments
Assist colleagues & other departments where required
Provide Finance and budget reports
Monitor all personnel procedures, rotas, sickness, holidays, and payroll
Skills and Experience
A professional Spa Manager from a 5 star hotel or similar background with proven experience in managing a team of therapists and inventory including retail products, equipment and cleaning materials across the business.
Proven practical experience in managing a spa business regarding budgetary and financial success.
Ability to work effectively in all areas of the spa, including therapies and treatments.
Excellent Written and verbal communication skills
College, degree or higher education preferred.
Time management and the ability to effectively prioritise workload
Problem solving skills and innovative thinking
Teamworking skills and enjoying working in a team environment
Proficient in Microsoft word, Excel and PowerPoint
Excellent organisation skills
Willingness to learn and work with a variety of systems
A proactive manager who portrays a standard of behaviour, which incorporates impeccable conduct and outstanding personal appearance.
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Spa Manager
Found in: beBee S GB - 3 weeks ago
Bruton, United Kingdom The Newt in Somerset Full timeSpa Manager - BrutonSpa ManagerIf you are looking for your next adventure as a Spa Manager please also send over a short video with your application telling your story and why The Newt is somewhere you want to call home. Videos can be sent to recruitment@thenewtinsomerset.com or included with your CV.The Newt in Somerset The Newt in Somerset has ancient...