Contact Centre Executive

2 weeks ago

Greater Manchester, United Kingdom Bright Horizons Full time

Job Title: Contract Contact Centre Executive

Location: Manchester off Oxford Rd

Hybrid: Occasional days in the office but mostly working from home

Full Time: 7am-7pm (Rota basis: i.e., (7am-3pm, 9am-5pm, 11pm-7pm)

Days: Monday to Friday

Salary: £22,400k per annum plus quarterly bonus opportunity

Closing date: 5th April 2024

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls. You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.

What We Can Offer You:

Our benefits include, but are not limited to;

Flexible working and holiday entitlements

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What you will be doing

90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back –Up Care business.

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry.

Educate customers on Bright Horizons' Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

  • Previous experience within customer services, inbound contact centre
  • Ability and available to work the shift pattern between 7am-7pm / Monday to Friday
  • Attend meetings and training in the office 1-2 per week
  • Quiet and distraction-free working space.
  • Good internet connection.

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert

We look forward to receiving your application

If you experience any problems, please email and we will be happy to help.

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