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Support Specialist

3 months ago

Hatfield, Hertfordshire, United Kingdom University of Hertfordshire Full time

FTE:1.0 FTE (working 37 Hours per week)
Duration of Contract: Fixed Term for 12 months
Salary: UH6 £31,396pa to £33,996pa with potential to progress to £37,099 by annual increments on achieving designated skills and experience
Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: Across the University estate

Main duties and responsibilities
You will be working as a member of the Support team playing a significant part in supporting the Asset Management project, identifying, tracking and recording staff assets.

You will be involved in answering queries via telephone, face-to-face, and Internet. You will be required to utilise technical skills and knowledge to deal with complex enquiries, technical clinics, and user support.

Tasks include installation, configuration, maintenance and demonstration of computing and digital media hardware, software and associated services in accordance with University standards. You will provide support for MS Windows, Linux, and Mac operating systems, tablets, smartphones, print management, networked suites of computers, image cloning implementation, file storage and networks.

Skill and experience required
This role requires proven experience of working on front line support as well as providing support for the development, operation and delivery of frontline support services. You will be able to demonstrate proven skills and experience in setting up, operating and fault diagnosis with a range of user computing and digital media equipment and software. You will also have proven experience in fault diagnoses and resolution, hardware and software installation / maintenance for a range of IT/AV equipment and a good understanding of the configuration of user software applications and their use across a range of disciplines. A good working knowledge of relevant recognised standards, familiarity with common computing applications and large corporate database systems is essential.

You will have a strong understanding of customer service and how to meet the needs of customers. You will be self-motivated, with a can-do attitude and the ability to use your own initiative to resolve problems, possessing excellent communications skills, writing clear procedures, instructions, reports, and presentations. You must have excellent interpersonal, advocacy and problem-solving skills with the ability to investigate, gather and analyse information. You will be able to demonstrate strong organisational skills, the ability to prioritise work and to meet deadlines, the ability to work calmly and systematically in a busy environment as part of a team. This role will require the ability to cope with the physical demands of the work, including moving equipment and being on your feet throughout the day. You will be a good team player, building relationships across departments and teams and managing meetings.

Qualifications required
Educated with a minimum of a HND/C, Dip HE, Foundation Degree, N/SVQ4 or equivalent expertise and experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Becky Wainwright, Support Manager

Closing Date: 18 August 2024
Interview Date: TBC
Reference Number: 058955

£31,396 to £33,996 pa with potential to progress to £37,099 pa by annual increments on achieving designated skills and experience