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Senior Application Support Specialist

4 months ago

Alderley Park, Cheshire East, United Kingdom Danaher Full time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Want to learn how to translate your skills from the lab to a commercial setting? Interested in what roles in industry exist? Are you looking to use your knowledge and experience in mass spectrometry to help our customers to be successful?

The Senior Application Support Specialist is responsible for providing high quality technical support and expert advice to our customers across both pre- and post-sales situations. This role is focused on ensuring customer success in the areas of Proteomics and large molecule applications. In this role you will continually increase your knowledge and expertise by accessing and promoting cutting edge technology. You will help customers develop methods and applications, both routine and groundbreaking, attend technical and scientific conferences, interact with key opinion leaders and become an active member of the Sciex Application Network.

This position is part of the EMEAI Support Organization and will be located in Alderley Park, UK.

In this role, you will have the opportunity to:

  • Provide the technical skills and expertise in presales situations and collaborate closely with the Sales Team to research, develop and demonstrate applications to showcase Sciex's product portfolio addressing prospective customers' needs including face to face demos, remote presentations or presales visits at customer sites
  • Contribute to the ongoing success of the innovative ZenoTOF and 7500 mass spectrometry platforms
  • Develop and update applications to stay ahead of market trends and advances across a variety of different areas from sample preparation through to data handling and processing
  • Keep up to date with and contribute to innovations within the scientific community, communicate internally to aid future product developments
  • Leverage expertise to generate and communicate marketing material such as technical & application notes, posters and conference presentations
  • Aid customers in their method development and troubleshooting, this could be onsite or remote
  • Deliver successful customer training inhouse, onsite or remotely
  • Work with Service and wider Support network to ensure customer problems are tracked and quickly resolved

The essential requirements of the job include:

  • Degree/PhD in chemistry, life sciences or equivalent experience
  • Proven track record in analytical chemistry: chromatographic and mass spectrometry method development and troubleshooting, ideally focused on Proteomics life sciences and large molecule applications
  • Extensive hands-on experience of LC-MS/MS use, method development and troubleshooting
  • Organizational skills – must be able to manage workload to work independently prioritize as needed and contribute to wider team goals
  • Excellent communication and presentation skills
  • Ability to travel >25% - expectation to also eventually travel across the European region to drive customer engagement, provide onsite support, training, troubleshooting and technical expertise

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.