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Customer Service Manager, Marshall Leasing
4 months ago
What is the opportunity?
To lead a successful, collaborative and industry recognised Customer Services team of 9 colleagues You will be responsible for 650+ customers and 4,000 vehicle deliveries per annum you will be a member of the senior management team.
This opportunity will enable you to build your career within Marshall Leasing and the wider Bank of Ireland UK, working closely with colleagues across the business, our customers and business partners.
In this role you will:- Lead and develop Customer Services team, cultivating a best-in-class customer service ethos
- Lead the team structure, composition, workflow, and customer allocation
- Be accountable for Training and development of team, focussing on team well-being
- Working closing with Sales colleagues and customers to support their requirements, along with management of new customer on-boarding
- Management of credit risk, and reporting on key business performance measurements
- Proven contract hire or fleet management experience
- Strong customer service focus and experience, demonstrating a high standard of service delivery
- An ability to work to tight timescales, plan and delegate effectively
- Strong commercial foresight and logical problem-solving skills
- The ability to work effectively as part of and lead a team
- Excellent knowledge and experience of Excel
There are no specific qualifications or minimum educational requirements needed for this role.
More about the teamMarshall Leasing is a longstanding, highly reputable and fast-growing trading division of Bank of Ireland UK, currently 17th in the FN50 Fleet Management and Contract Hire companies in the UK with a fleet of over 12,000 vehicles.
Our purpose is to enable our Customers, Colleagues, Shareholders and Society to thrive through the provision of a range of bespoke finance and service-based products designed for our B2B customers drawing on our professionalism, innovation, and passion for making a difference to our customers
Why work with us?The Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career
Key Competencies
- Customer Focused - People Manager
- One Group, one team - People Manager
- Agile - People Manager
- Agile - People Manager
- Amplify Capability - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.
Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
