IT Desktop Support Technician

1 month ago

Tidworth, Wiltshire, United Kingdom KBR Full time

Title:

IT Desktop Support Technician

KBR is a global provider of differentiated, professional services and technologies delivered across a wide government, defense and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.

KBR employs approximately 29,000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries, across two synergistic global businesses.

KBR is looking for an IT Desktop Support Technician to be based in Tidworth, supporting other locations in the area. Travel to Leatherhead at certain times will also be necessary.

Duties

  • Complete desktop configuration, prepare equipment for deployment to end users.
  • Delivery and installation of desktop assets and peripherals to end users.
  • Assist with Desktop Incident Management support to users who are based in the office or working remotely.
  • Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
  • Build/image/configure PCs for deployment to users, following standard processes.
  • Assist with disposal, delivery and returns processes as required.
  • Assist with support of corporate mobile phones
  • Assist with support on hardware for meeting rooms
  • Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices
  • Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
  • Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
  • Escalates incidents not resolved within established service levels.
  • Maintain good relationships with other staff and promote good morale
  • Be a reliable source of IT information for users.
  • Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

Experience

Essential

  • Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
  • Knowledge of imaging/building of PCs with MECM/CM or similar
  • Good communication skills and good written and spoken English
  • Full UK Driving licence

Desirable

  • SC Cleared
  • Knowledge of ITIL
  • Accepts responsibility and accountability
  • Customer focused
  • Highly organized
  • Ability to follow process under pressure
  • Ability to work independently and/or with peers is recommended and keeping management adequately informed

KBR Company Information

When you become part of the KBR team, your opportunities are endless. Through collaboration with our customers, we're defining tomorrow's challenges, then providing the solutions and services to overcome those challenges, always maintaining our commitment to total safety and reliability.

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions throughout their entire lifecycle, from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services.

As the needs of the world change, we're ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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