Quality & Compliance Improvement Adviser-Restart

Found in: beBee jobs GB - 2 weeks ago

Birmingham, Birmingham, United Kingdom Serco Plc Full time

Quality & Compliance Improvement Advisor

Restart, Birmingham City Centre

Full Time, Permanent

Competitive Salary + Benefits

Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers' Allowance (IB) for at least 9 months to get back into work. We comprehensively assess Participants' needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco's internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will be based at our Birmingham office 5 days a week.

Key Accountabilities

Quality Assurance and Compliance

  • Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
  • Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
  • Act as the nominated local expert for quality assurance and compliance within the business
  • Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

  • Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
  • Coordination and management of any regulatory audits and inspections including readiness reviews.

What you'll need to do the role:

To be successful in the role you will need Experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.

You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.

Why Serco?

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people's lives.
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
  • Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

  • Competitive Salary
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.

  • Quality Supervisor

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom MDE Group UK Full time

    Production Quality SupervisorLocation: West Midlands, West Midlands, DudleyJob Type: Permanent, Full-TimePrimary Industry: AutomotiveSecondary Industry: Manufacturing and ProductionSalary: £competitiveExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Job Duties:Managing Quality...

  • Technology/ Data Protection Senior Associate

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom Taylor Root Full time

    A fantastic opportunity for 2 technology lawyers (Senior Associate and Principal Associate) to join a national Technology & Data Protection division and continue to grow its Birmingham team.The successful candidate will have the opportunity to deliver high quality work for leading clients across a range of industry sectors, alongside an exceptional team....

  • Client acceptance manager

    Found in: beBee jobs GB - 5 days ago

    Birmingham, Birmingham, United Kingdom Michael Page Legal Full time

    The Client Acceptance Manager will lead the client acceptance team and guide the process of client onboarding within the legal department. The role demands a keen understanding of professional services, risk assessment, and the ability to make informed decisions in a fast-paced environment.Client DetailsOur client is a prominent law firm in the professional...

  • School Business Manager

    Found in: beBee jobs GB - 1 week ago

    Birmingham, Birmingham, United Kingdom Queensbridge School Full time

    Queensbridge School is seeking to appoint an outstanding School Business Manager who will share our determination to transform the life chances of our pupils. Queensbridge School is an 11-16 comprehensive, friendly and oversubscribed all-ability school of 900 pupils. We are looking for an enthusiastic School Business Manager with energy, drive and vision....

  • Project Manager

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom Mace Full time

    About Mace:Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria below, please apply as you may still be the best candidate for this role or another role within our organisation. We are also open to discussing part time, flexible, and hybrid working options if suitable...

  • Bid Manager

    Found in: beBee jobs GB - 1 week ago

    Birmingham, Birmingham, United Kingdom CCA Recruitment Group Full time

    Role: Bid ManagerLocation: Birmingham (Hybrid 2 days per week on site) Full Time PermanentSalary: Circa £50,000 per annumCCA are delighted to be partnered with a major UK brand who are looking to recruit a new Bid Manager on a permanent basis. You will be a key member of the bid team based out of the HQ in central Birmingham. The Bid Manager will play a key...

  • Supplier Development Engineer

    Found in: beBee jobs GB - 2 days ago

    Birmingham, Birmingham, United Kingdom Recruit Central Full time

    Recruit Central are currently recruiting fora Supplier Development Engineer on behalf of theirclient basedin StaffordThis is a Contract Role and the hourly pay rate will be: £26.00per hour based on a 37 hour weekWorking Hours: 8:00 - 4:30pm Monday - Thursday, Fridays 8am - 1pmJob Responsibilities & Requirements:Do you have experience working as a Supplier...

  • Corporate Associate

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom Taylor Root Full time

    2-5 PQE Corporate Lawyer required for International Firm in BirminghamAre you a dynamic and ambitious legal professional seeking an exciting opportunity to further your career in corporate law? Look no further Our prestigious international law firm client in the heart of Birmingham is actively seeking a talented Corporate Associate to join its esteemed...

  • IT Infrastructure Engineering Professional

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom British Telecom Full time

    IT Infrastructure Engineering ProfessionalJob Req ID: 31912Posting Date: 10 Apr 2024Function: Software EngineeringUnit: NetworksLocation:Birmingham, Birmingham, United KingdomSalary: CompetitiveWhy this job mattersYour role as a SRE professional, with a specialism in Infrastructure Engineering, in the Secure Development SRE Team is responsible for...

  • Banking / Financial Services Litigation 2+ PQE - Birmingham

    Found in: beBee jobs GB - 1 week ago

    Birmingham, Birmingham, United Kingdom Chadwick Nott Full time

    This international firm seeks an associate to join their leading financial services litigation department.The team advises clients in a number of key areas in the financial services sector including financial services litigation, contentious regulatory work, pensions litigation and corporate crime and investigations, including fraud, anti-money laundering,...

  • Projects Senior Solicitor

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Projects Senior SolicitorA Birmingham office of a leading law firm require an experienced Projects Senior Solicitor to join the UK wide team and act upon a mix of public and private sector clients. The team advise on the full life cycle of projects including PFI, Infrastructure, Construction and Building Projects.The work is high quality and often very...

  • Corporate Tax Director

    Found in: beBee jobs GB - 2 days ago

    Birmingham, Birmingham, United Kingdom ABPM Recruitment Limited Full time

    £90,00 to £110,000 plus Flexible Working and BenefitsBirmingham, West MidlandsTake ownership of a business service line by utilising your knowledge and experienceDo you have corporate tax experience?As Tax Director you will have a big impact on the department, sharing ideas and shaping the function. You must be a dynamic finance leader who can influence...

  • School Business Manager

    Found in: beBee jobs GB - 2 days ago

    Birmingham, Birmingham, United Kingdom Birmingham City Council Full time

    Start date: 17 June 2024Hours per week: 36.5, Term time only plus 4 weeksContract type: PermanentQueensbridge SchoolQueensbridge RoadBirminghamB13 8QBTelephone number: Queensbridge School is seeking to appoint an outstanding School Business Manager who will share our determination to transform the life chances of our pupils. Queensbridge School is an 11-16...

  • Project Manager

    Found in: beBee jobs GB - 4 days ago

    Birmingham, Birmingham, United Kingdom HP4 Recruitment Ltd Full time

    Job Title: Security Project Manager (Outside IR35)Location: Hybrid - UK Project Sites, Office, RemoteAbout the client:They are a leading provider of integrated control and technology solutions, delivering innovative projects across a range of complex customer facilities. Our portfolio includes designing and building new installations, refurbishments, and...

  • Registered Manager

    Found in: beBee jobs GB - 5 days ago

    Birmingham, Birmingham, United Kingdom Brook Street Social Care Full time

    Job Title: Registered Manager (Elderly Residential)Location: Yardley, Birmingham Salary: £50,000 to £56,000I am seeking a skilled, competent and empathetic Registered Manager to play a pivotal role in the day-to-day management of a highly regarded elderly residential home in Birmingham. You will join a reputable establishment dedicated to providing...

  • People and Human Resources Manager

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom The Refugee & Migrant Centre Full time

    Purpose and Scope of the Role:The Refugee & Migrant Centre (RMC) are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. This great opportunity offers an experienced and innovative candidate the chance to join us, as our HR lead.This is an...

  • New Product Introduction Project Manager

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom MDE Group UK Full time

    NPI Project ManagerAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.£CompetitiveBirimingham---MDE are recruiting for an experienced NPI Project Manager with a background in fast paced manufacturing with demanding customers and projectsThe Project Manager will lead and coordinate all...

  • Account Manager

    Found in: beBee jobs GB - 1 week ago

    Birmingham, Birmingham, United Kingdom Biffa Full time

    Account Manager - Specialist Services IRM Location - Midlands Competitive salary with a company car/car allowance. A quick look at the role: The IRM Account Manager is responsible for maintaining, developing new and growing existing service provision on customer sites with regards to waste disposal and resource management. The Account Manager will also...

  • Principal Biodiversity Specialist

    Found in: beBee jobs GB - 2 weeks ago

    Birmingham, Birmingham, United Kingdom Gated Talent Full time

    Salary: £50-65,000 We are on the lookout for a Principal Biodiversity Specialist, an expert in the field, to guide renewable energy companies, finance institutions, and governments, particularly in emerging markets like South America, Africa, Asia, and Eastern Europe. Your role will be vital in shaping the future of biodiversity sustainability within the...

  • IATF Oversight Development Manager

    Found in: beBee jobs GB - 5 days ago

    Birmingham, Birmingham, United Kingdom Allen & York Full time

    Allen & York are delighted to be working with the largest trade association for the automotive sector who are looking for an IATF Oversight Development Manager to join the Team to ensure smooth management and improvement of the IATF Certification Scheme. This is a critical role for the organisation as you will be monitoring and working with the auditors who...