Guest Experience Expert- London Marriott Hotel Marble Arch

2 months ago

London, Greater London, United Kingdom Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Explore our very big world.

We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Marble Arch.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you'll make.

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

Perks you deserve.

You'll be supported in and out of the workplace through:
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues
What you'll do
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
What we're looking for
  • A warm, people-oriented demeanour
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift
LONDON MARRIOTT MARBLE ARCH

A modern destination for business and leisure, the luxurious 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.

Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests' curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert- London Hotel Marble Arch

    2 months ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYExplore our very big world.We are looking for a passionate Guest Experience Expert to join our wonderful team at...

  • Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Explore our very big world. We are looking for a passionate Guest Experience Expert Rooms...

  • Guest Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom London Marriott Marble Arch Full time £13

    We are seeking a dedicated Guest Services Coordinator to become a vital part of our exceptional team at London Marriott Hotel Marble Arch. We encourage all interested candidates to thoroughly review the complete job description before proceeding with their application. You deserve a career that aligns with your aspirations. Join a community where your...

  • Guest Services Manager

    2 weeks ago

    London, Greater London, United Kingdom London Marriott Marble Arch Full time £13

    Position Overview: We are seeking a dedicated Guest Services Manager to enhance the experience of our guests at London Marriott Hotel Marble Arch. Join Our Team: Become part of a global community and strive to reach your full potential. What We Offer: A distinctive chance to be associated with a prestigious international brand that values your individual...

  • Casual Guest Experience Supervisor

    2 months ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are looking for a passionate Guest Experience Supervisor to join our wonderful team at London Marriott Hotel Marble Arch.You...

  • Guest Experience Expert Front Office Associate Full Time Park Lane

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Park Lane, 140 Park Lane, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementLONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANEExperience unmatched sophistication in Mayfair at London...

  • Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYExplore our very big world.We are looking for a passionate Guest Experience Expert to join...

  • Commis Chef

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYExplore our very big world.We are looking for a passionate Commis Chef to join our wonderful team at London Marriott...

  • Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Maida Vale, Plaza Parade, Maida Vale, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYExplore our very big world.We are looking for a passionate Guest Experience Expert to join our wonderful team...

  • Night Guest Experience Expert

    2 months ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are hiring for a Night Guest Experience ExpertYour new career at the London Marriott Canary Wharf Hotel & Executive...

  • Guest Experience Expert Guest Relations Executive Grosvenor Square

    3 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYLONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUAREExperience 5-star...

  • Guest Experience Supervisor

    4 days ago

    London, EC1, Central London, United Kingdom London Marriott Kensington Full time

    POSITION SUMMARY Explore our very big world. We are looking for a passionate Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel Kensington. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has...

  • Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Explore our very big world. We are looking for a passionate Guest Experience...

  • Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Maida Vale, Plaza Parade, Maida Vale, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Explore our very big world. We are looking for a passionate Guest Experience Expert to join our...

  • Engineering Supervisor

    2 months ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Engineering & FacilitiesLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are looking for a passionate Engineering Supervisor to join our wonderful team at London Marriott Hotel Marble Arch.You deserve a...

  • Night Guest Experience Expert

    2 months ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are hiring for a Night Guest Experience Expert Your new career at the London Marriott Canary Wharf Hotel &...

  • Guest Experience Expert Guest Service Associate Grosvenor Square

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE...

  • Guest Experience Supervisor Full Time Park Lane

    2 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Park Lane, 140 Park Lane, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementLONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANEExperience unmatched sophistication in Mayfair at London...

  • Night Guest Experience Expert

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Kensington, 147c Cromwell Road, Kensington, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY We are looking for a passionate Night Guest Experience Expert to join our amazing team at...

  • Hotel Cleanliness Expert Room Attendant Full Time Park Lane

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation London Marriott Hotel Park Lane, 140 Park Lane, London, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementLONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANEExperience unmatched sophistication in Mayfair at London...