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Domestic Supervisor

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Adecco Full time

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?

If you answered yes to all of the above, we want to hear from you today

Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, where you will be a vital member of the Serco team.

Our client, a leading local government organisation, is seeking a Customer Service Advisor to join their dynamic and dedicated team. As a Customer Service Advisor, you will play a crucial role in providing exceptional service to customers. This is an on-going temporary assignment.

Every assignment at Serco comes with the following benefits to you:

  • Long term ongoing assignments, with permanent opportunities offered regularly
  • Up to 33 days paid holiday a year
  • Weekly Pay
  • Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support

Key Responsibilities:

  • Supervise, co-ordinate, motivate, train and work with all agreed services to provide an efficient, quality service to patients
  • Ensure the ward hosts, cleaning assistants, back of house catering assistants, porters and retail catering assistants report for duty in good time and are presented in a clean and tidy manner
  • Provide support and guidance to all staff in each designated service area to support effective delivery of all allocated services
  • Ensure that meal orders are captured and uploaded by the host in good time for service delivery
  • Monitor cleaning and catering services against set criteria and operating standards
  • Ensure Food Safety HACCP documentation and cleaning schedules are completed correctly
  • Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence

Additional assignment details:

  • Full time position requiring full flexibility to be available to work a 4 week rota, including weekends. Shifts between 7am-8pm.
  • Pay rate: 12.28 per hour

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

If this sounds like the job you are looking for, click apply today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)