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Sales Administrator
3 months ago
The Sales Administrator plays a vital role in supporting all sales-related activities, ensuring excellent customer service, assisting with quoting processes, and collaborating closely with the sales team to develop proposals.
You can choose from either 08:00-16:00pm or 09:00-17:00pm. However, on Fridays, the working hours remain consistent, from 8:00 am to 4:00 pm.
Main Duties and Responsibilities:
- Assisting the sales team with new inquiries and preparing quotations.
- Handling customer inquiries and correspondence.
- Manage order communications and work with carriers to ensure the timely and problem-free delivery of goods to customers.
- Processing, acknowledging, and confirming customer purchase orders.
- Updating daily reports and presenting findings during bi-weekly production meetings and as needed.
- Collaborating with the warehouse and procurement team to manage customer expectations.
- Providing general administrative support for office and sales orders to the broader team.
- Ensuring compliance with the quality management system and related processes.
- Promoting a culture of continuous improvement.
- Taking responsibility for personal health and safety and the safety of others impacted by workplace actions.
- Maintain seamless operations by bridging the gap between Sales and Operations, and facilitating effective communication between customers, suppliers, and internal teams.
Key Attributes and Skills:
- Proven ability to thrive as part of a small team in a fast-paced environment.
- Strong communication skills, capable of building relationships with a diverse array of customers, suppliers, and internal colleagues.
- Exceptional attention to detail.
- Experience in a customer-facing role.
- Positive, proactive attitude with the ability to manage multiple and often conflicting priorities.
- Proficient in IT, particularly with MS Excel and CRM/ERP systems.
