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Lead User Experience Designer

4 months ago

Belfast, United Kingdom Rapid7 Full time

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments. Are you up for the challenge?

We are looking for a spirited Lead UX Designer to join our UX team in Belfast. You're a burgeoning design leader and problem solver with a proven track record of achieving results via thoughtful product experiences that drive positive outcomes and help customers achieve their cybersecurity goals.

The successful candidate will demonstrate how they:

  • Design strategically with a vision in mind
  • Influence teammates in effective and powerful ways that inspire them to bring their A-game
  • Pair with UX management to co-lead and drive workstream management
  • Mentor UX designers and help the UX team at large succeed and grow

This role is a mixture of strategy, hands-on tactical work, and people mentorship: you'll still do design work while driving design direction within a UX program. This is a great opportunity to get design leadership experience while still having the ability to craft solutions. Not only will you help own the design direction for a program area, you'll also have many opportunities to grow your career along the way.

The successful candidate will be a problem-solver who is willing to go deep, provide leadership, and navigate healthy friction to craft solutions for our customers' most complex security challenges. We want to learn from you as much as we want to grow you as a designer and a team member.

About the Team
The Rapid7s UX Team is a diverse group of UX designers, researchers, and writers that lead product experiences and self-service user education for Rapid7's Insight Platform in collaboration with our product management and software engineering partners. We are looking for a teammate who is collaborative, enthusiastic, and accountable to the team and customer success.

About the Role
In this role, you'll be able to demonstrate your design expertise by driving and delivering impactful experiences that align with customer, business, and organizational goals for one of our core Insight Platform areas of focus.

In this role, you will:

  • Co-own the experience strategy for one of our core Insight Platform focus areas
  • Partner with Engineering and Product Leadership to prioritize, ideate, and execute in alignment with that strategy to address our customers' most complex cybersecurity problems
  • Drive meaningful and measurable outcomes that contribute to real customer and company goals
  • Cultivate expertise in security and of the security user and their challenges across a comprehensive security program
  • Level-up our design team through advocacy and modeled behavior, and through mentoring junior members on the team to establish a tight knit culture of growth and learning
  • Leading experience design end-to-end, from problem definition and discovery, exploration, and design using discovery workshops, user interviews, user flows, journey maps, sketches, low- to high-fidelity mockups, and functional prototypes in collaboration with writers, researchers, engineers, and product owners
  • Help influence, manage, plan, and scope UX team projects including translating customer needs, research findings, and usability best practices into high quality, customer-centric design solutions that support our product vision, brand, and customer outcomes
  • Collaborate across multiple UX programs and geographically distributed teams to unite designers as a collective, and ensure cohesive experiences within our platform and brand portfolio

The skills you'll bring include:

  • Roughly 8-10 years of relevant experience; including previous roles leading design within a product vertical or practice as a product designer, UX designer, visual designer, or equivalent
  • Ideally previous leadership experience via design task management and/or design team management; this role is a ramp role into full-time people management
  • A problem-solving mindset: you see the UX process as a means to deliver value to our customers
  • Strong collaboration skills: you believe success happens as a team and you excel in building consensus, driving alignment, and influencing within your team
  • Comfort with ambiguity: you push forward through unclear direction, and help to define that direction with your design, PM, and engineering counterparts
  • Strong communication skills with the ability to tell a story and craft a narrative that compels your audience, drives alignment, and prompts action
  • A sense of accountability: you have excellent time management skills, and hold yourself accountable to commitments
  • Energy, enthusiasm, and curiosity: you bring yourself every day, and embrace the "never done" mindset

Additional Details:

We don't require cybersecurity experience. It's a "nice to have", but ultimately we're looking for someone with great UX instincts that can identify patterns and needs across our customer base, and synthesize these complexities into usable and polished design solutions. We know there will be a ramp-up period, and will support your journey into this exciting field.

We need someone that can travel occasionally, both domestically and internationally. Rapid7 has 7 product offices with team members present across North America and Europe.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

Please attach your portfolio with your application to be considered.

Our UX Philosophy:

As experience practitioners, we believe our ability to deliver real, sustainable customer value hinges on using the skills of design to help teams reach confident shared understanding, and include people of every expertise in the creation of design solutions.

There are several key pillars of our philosophy that makes this possible:

  • Everyone owns and is accountable to the experience. We partner across teams to help uncover customer needs and create a shared knowledge that empowers everyone as user champions. This ensures that we truly deliver the right experience that helps our customers achieve their outcomes.
  • Inclusive design at every step of the way. Collaboration and partnership are at the heart of what we do. We bring in folks as subject-matter experts, empower them to be part of the design process, and facilitate shared accountability to the customer experience. We discover, design, and deliver together
  • Embody the missionary mindset. We recognize that making products is a messy and interdependent process, so it's critical for everyone to take a relational rather than transactional approach when engaging one another. It's often more about motivating people around the right goals, customer insights, and activities than checking boxes for requirements. We rally around the customer and their needs to drive this shared purpose
  • Experience is about putting the customer journey at the center. Our bread and butter is the craft itself. We use the tools of design—research, user flows, interactions, content, interfaces, maps, journeys, and more—to help teams stay focused and motivated to help customers achieve their outcomes.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.

Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.

Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.

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