Assistant Analyst, Product Services Operations

Requisition ID
34022

Office Country
United Kingdom

Office City
London

Division
Operations & Service Management

Contract Type
Fixed Term

Contract Length
2 years

Posting End Date
10/11/2023

Purpose of the Job

The Assistant Analyst is responsible for completing a variety of operational tasks across equivalent middle and back office functions that directly interface with Banking origination, portfolio teams and Treasury front office. Day-to-day, the team(s) are principally responsible for processing disbursements (and other related transactional activity) across a range of products, ensuring that EBRD accurately and timely processes, settles and manages Banking/Treasury products in the global markets. Where relevant, they will lead changes to legal documentation post signing. Supported and mentored by colleagues, the individual will manage a portfolio of basic operations, interacting with multiple teams across the Bank, including (but is not limited to) Treasury, Risk, Office of General Counsel (OGC) and broader Corporate Services teams. Where necessary, role holders will be expected handle client (borrower) communications on banking matters. The Assistant Analyst will also support other colleagues in the team by managing the project covenant reporting across the wider teams portfolio of deals, which includes sharing these documents with external parties who participate in EBRDs projects and performing other tasks to support and learn from experienced team members.

The individual will need to adopt a continuous improvement mindset, and will be expected to support and be a part of improving operational processes across the OSM function.

Background
The function acts as an equivalent middle/back office support responsible for dealing with the capture of legal documentation/trade structures into the Banks core systems, facilitating the accurate measurement of client/counterparty risk, the application of appropriate limits and the ongoing monitoring and control of clients throughout their project lifecycle. The team interacts with a variety of stakeholders across Banking (and wider) and is expected to identify/mitigate risks throughout the pre/post signing product journey, providing expertise and guidance on a range of issues, including the Banks policies and procedures to bankers and clients across EBRD countries of operations. The role is critical to ensuring the Banks transactions are processed and settled in an accurate and timely manner without exposing the Bank to unnecessary operational or reputational risk.

The Bank is adopting continuous improvement practices and transforming to more automated ways of working. Candidates will need to embrace these philosophies and play a role in ensuring we collectively deliver operational improvements and efficiencies.

Accountabilities & Responsibilities
Operational Performance:
Under the supervision of colleagues the role holder will:
Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of the Banks products (e.g. disbursing bank funds across a range of product types)
Deliver outstanding operational performance demonstrated by adherence to established operational metrics timeliness, quality and customer satisfaction
Responds to operational queries in a prompt and timely manner
Communicate with relevant departments that may have significant implications for projects (or related transactional activity) to ensure that the decision-makers are aware of the risks involved
Support the wider team on a variety of tasks associated with the portfolio of projects relating to transactions, reporting and data management.
Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking clients

Operational Standards, Risk, Control & Governance:
Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
Help support the broader improvement of OSMs control environment
Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation

Continuous Improvement:
Be a team player in a department responsible for creating a best in class operational function
Support the identification and implementation associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience timeliness, quality, engagement etc.
Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)

Service Management & Third Party Management:
In delivering day-to-day operational activity, conform to established service levels and standards
Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model

Stakeholder Management:
Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
Positively influences others to help deliver a sustainable operations function
Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
Be an ambassador for OSM across other departments by delivering outstanding operational outcomes

Knowledge, Skills, Experience & Qualifications
The individual appointed must have the necessary capability to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:

University educated, or equivalent work experience
General banking, legal and credit skills as well as a basic understanding of treasury and banking products transacted by EBRD
Strong customer service orientation
Experience with Summit, Frameworks, SAP, Debt Domain and SWIFT systems considered advantageous
Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
Strong computer skills (Microsoft Outlook, Word, Excel, Power point)
Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
Excellent written and verbal communication in English required. Knowledge of another language would also be considered advantageous
Must have positive, collaborative and solution orientated attitude
Strong interpersonal skills

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Banks core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

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