Client Advisor

3 weeks ago


Norwich, Norfolk, United Kingdom Marsh Full time

Client Advisor - (Property / Real Estate)

Location – Norwich

Fantastic opportunity to join the World's leading, global Broker within their Real Estate speciality as a Client Advisor. Whether you are an experienced professional or just starting your career, we welcome candidates with a diverse range of experiences. If you are passionate about delivering exceptional client experiences and are looking for a challenging and rewarding opportunity, we would love to hear from you.

The company:

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

Further information surrounding the Real Estate practice can be found here;

What can you expect:

  • The Real Estate practice provides commercial real estate advice and broking solutions to property owners and investors predominantly in the UK and Europe.
  • Working with a wide array of clients including FTSE250 companies, banks, pension funds, investment managers, asset managers and across a large spectrum of asset types such as residential, offices, warehousing and retail ensures a big variety in the day-to-day role of being a Client Advisor.

What you will be rewarded with:

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance programme plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

  • Help participate in renewal strategy activities in conjunction with the Client Executive and Senior Client Advisors
  • Participate in renewal data collection exercises with clients and help present information to underwriters.
  • Request Claims Reports from the Programme Analysis Team
  • Assist in the creation of market presentations and renewal documents ensuring renewal strategy is reflected
  • Preparation of client renewal reports
  • Manage premium billing, collection, settlement in accordance with Working Capital Management targets
  • Prepare and issue renewal documentation including the creation of invoices, evidence of cover documentation and renewal policy documentation.
  • Control the resolution of complex accounts and administration queries.
  • Help prepare reports on specific projects

What you need to have:

  • The role will require you to be personable and able to maintain relationships both internally and externally of Marsh. Most of all, the role will require you to immerse yourself in the environment in which our clients operate. You will also need;
  • The ability to manage your workload and prioritise accordingly to different timescales.
  • Ability to develop an awareness of the Client's business, business issues, insurance programmes and service plans
  • Competency in Microsoft Office applications and adaptability to become competent in all relevant Marsh business systems.
  • People skills to liaise with the various divisions within Marsh to provide Client service solutions.
  • To work within FCA, Marsh Compliance and Marsh specific procedures and guidelines
  • To strive to deliver best practice, market leading service and solutions

What makes you stand out:

  • Progression in CII studies
  • Experience in the insurance industry
  • Experience in dealing with property insurance
  • Self-motivated and driven to succeed

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

#Hybrid


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