Fm Administrator

25000 per annum/ 37 hours per week

We're currently recruiting a dedicated FM Administrator to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37 hours per week.

As a FM Administrator you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Key Responsibilities:Support the Accommodation Lead Manager in producing, collating, and filing documentation for Accommodation. Maintain a well organised, efficient, and effective filing system for all administration within the department.Comply with all Company Profit Protection policies and processes.Order and account for employee uniforms and PPE.Support the Manager's with FoodBuy and invoicing processes.Collate and raise building faults and damages to the helpdesk in an efficient manner. Informing the Mess Manger of any serious faults/breakages.Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.To work as part of a disciplined team in the effective running of administration and associating supporting duties including the helpdesk To always provide a positive and professional serviceSupport on the SLAMIS system for the reception team and the client/customer Support the Reception team on cover for shift patterns.To ensure a high standard of accuracy for data entry using computerised systems and databases within required deadlines. Handle incoming calls and manage outgoing calls as required and liaise with wider team members to ensure the best resolution, consistent with the contract.Work closely with Managers to develop and enhance the quality of service and reporting processes.Liaise with other sections to ensure bookings are fulfilled to the satisfaction of the customer.To encourage and promote all available services to the customer particular in conferencing and events.Coordinate, analyse and report customer feedback for Accommodation, upload the feedback to the management team. Analyse the cleaning schedule from the cleaning teams to upload to confirm on completion of tasks, support the management on the reporting.Answer telephones and direct messages to the appropriate individual/manager in a timely manner.Be flexible and assist with other reasonable duties as and when required.Promote a safety culture and operate in accordance with company and client Health & Safety procedures at all times.Our ideal FM Administrator:
Essential Exceptional customer service and administration skillsPrevious experience in a similar administrative/customer service role within a busy environmentExcellent personal and organisational skills Excellent time management and prioritising skillsExcellent communication skillsExemplary attention to detailSelf-motivated, enthusiastic and professionalThe proven ability to work under pressure and deal with challenging situations.The ability to make decisions, take ownership and use your own initiative to resolve problems.Excellent knowledge of MS Office including Word, Outlook, Excel and PowerPoint.The ability to maintain a high level of confidentialityDesirableExperience of working in a Military establishmentA good understanding of Business and ContractsNVQ in office administration, business administration or equivalentPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2904/ / /R/ONE

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength