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Maintenance Operative

3 months ago

West Midlands b United Kingdom Serco Limited Full time

Maintenance Operative

J&I AASC, home based covering Midlands and East of England

Full time hours per week

Salary - £24,750 to £30,000 depending on experience, plus company van, plus Serco Benefits.

On-call rota - £175.00 per week

Main Purpose:

Here at Serco, we have an exciting position for a Maintenance Operative within J&I. The primary function of this role is to provide building maintenance services to a designated area / or number of properties. Where there is a specialist trade, the role also supports non-trade Maintenance Operatives (MO's) to fix faults. The role requires close working relationships with the housing team to ensure outstanding services to the users.

Main Accountabilities:

Maintenance of Property

  • To provide building maintenance services to a designated area / or number of properties.
  • To report faults using the AORA IT system to ensure all faults are reported and closed for their property portfolio.
  • The role of the MO is to ensure that all properties under their control are free from building defects as defined under the Home Office Contract.
  • Liaison with external sub-contractors to ensure access can be obtained, works are completed to agreed standards and the sub-contractor's operatives are approved.
  • To undertake audit samples of external suppliers, work and report findings.
  • To undertake once a year a Portable Appliance Test (PAT) for any properties in their area for all properties.

Trade Duties (Where Applicable)

  • To provide specialist trade services in accordance with certified standards and experience.
  • To support non trade MO's to fault fix under your defined specific trade
  • To provide technical advice and support to the maintenance section relevant to your trade in order to ensure all current standards are met under the contract.
  • To provide the property on-boarding team with trade sign offs for the relevant specialist trade.

Health & Safety

  • To ensure that the safety of all users of the property from a building standards is achieved.
  • To check all relevant property reports before undertaking works in the properties (e.g. asbestos, dangerous persons,) or request additional reports if deemed appropriate by the MO (e.g. structural report, asbestos survey / test etc.).

Furniture & Inventory

  • Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract.

Materials Management

  • To only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property.
  • Where specified only purchase the agreed Serco standard material's unless alternative substitutions can be provide due to stock requirements.

Plant & Tool Hire / Purchase

  • To obtain Managers approval for the Hire or purchase of any plant or tools over £100 to undertake any maintenance repair.
  • To ensure appropriate receipts are obtained and recorded for each property / job completed.

Waste Disposal

  • To remove all waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.

Garden Maintenance

  • To undertake garden maintenance duties for properties defined under their property remit.

Trade Work

  • Where work is outside the MO skill set for fault repair a report should be raised on Aora to instruct the appropriate trade fix to be initiated in accordance with the Home Office Contract terms.

Cleaning & Carpet Cleaning

  • To identify areas where a cleaning requirement is required and to raise the jobs/ fault on Aora.

Work Scheduling & Prioritisation

  • All allocated KPI work must be completed in advance of the scheduled completion date.
  • If no further KPI work is required for the same day then the MO will continue on site to ensure any other maintenance defects are completed to ensure the property meets the contract standard's.
  • Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g. HHSRS annual report, PAT annual test etc.)
  • To liaise with Housing Officer partners to ensure that any properties in the MO's portfolio have been inspected at least once per calendar month with a documented report.

Stakeholder Liaison

  • Where requested, be the site liaison for all stakeholder parties with an interest in the property e.g. Landlords, Local Authorities, Home Office, in order to provide maintenance support .

Working Hours

  • Various work patterns will be set for MO's depending on operational delivery needs.

On-Call Requirements & Out of Hours Working

There will be a requirement to be on call and undertake out of hours working to agreed rosters and in accordance with the out of hours local operating procedure to provide a 24 hour and 7 day a week maintenance service.

What you will need for the role:

  • Relevant trade qualifications.
  • A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver's licence is essential).
  • CRB Clearance and Security Clearance at CTC level (Counter Terrorism Check) required (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office).

What we offer

  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.