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Aftersales Excellence Coach
4 months ago
up to £45,000 per year pro rata
Temporary
40 hours per week, Monday-Friday
Field-based, Midlands (Birmingham area)
Do you have a passion for automotive aftersales and want to join a successful team?
MSXI has the job for you
MSX International is looking for a high-performing Aftersales Coach, to support our clients dealerships improvement in the Midlands.
The Role
To work with Retailers within the Audi UK Network to support improvements across a number of key performance indicators.
The Aftersales Excellence Coach will:
Deliver improvements in a number of Aftersales Key Performance Indicators
Engage and work with management and staff to root cause areas of underperformance, agree action plans and coach improved techniques in:
oCustomer Satisfaction
oCustomer preparation and Technical Pre Plan
oTeam working and communication
oProcess improvement and quality management
oQuality control processes and analysis
oFacilitating sustainable solutions and continuous improvement
Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
Build a close working relationship with Audi UK Area Teams
About you
This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:
Automotive aftersales experience of minimum 3-5 years
Good knowledge of business KPI data and the ability to analyse and identify opportunities
Experience of aftersales process implementation
Flexible approach to work a self-sufficient, self-starter
Be an effective communicator
Ability to prioritise workload to deliver agreed contracted days
Accurate and timely Administration
oVisit Reports and SMART Actions
oMSXI Activity tracking, Expenses, Mileage
Consistent use of agreed analysis tools to aid root cause analysis and objective feedback to client
Be prepared to travel including overnight stays (Business expenses are covered for travel) valid UK driving license is needed.
Whats in it for you?
When you join our team, you become part of the MSX International family. Its more than a job its the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
up to £45,000 per year pro rataCompany CarCompany Credit CardFuel Card25 days annual leave (plus Bank Holidays) pro rataPension PlanCash back health care schemeexclusive discounts on everyday purchasesexclusive discounts on car purchasespotential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per weekMonday - FridayField-based, hybrid working with Quarterly National Team Meetings
Location:
Midlands, Birmingham areaManage own time- expect overnight away from homeTemporary contract until December 2024 with potential extension to July 2025
You can learn more about MSX International on our website:
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