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Principal Support Engineer

2 months ago


Trowbridge, Wiltshire, United Kingdom apetito Full time

Principal Support Engineer Job Description

The role of Principal Support Engineer at apetito involves leading the 2nd line Service Desk, ensuring smooth and effective support functions, and resolving complex technical issues. This position reports to the Service Assurance Manager and requires strong technical experience in Microsoft 365, Networking, Server technologies, and leadership skills.

apetito is the UK's leading supplier of food to the health and social care sectors, committed to providing delicious, nutritious, and sustainable meals. As a proud member of the Ethical Trade Initiative and The UK's Plastics Pact, apetito focuses on ethical and sustainable practices.

Responsibilities:

  • Lead 2nd line Service Desk operations
  • Resolve complex technical issues
  • Maintain technical documentation
  • Coordinate with vendors for end-user support
  • Implement best practices and provide training to support engineers

Required Skills:

  • Windows Server
  • Active Directory
  • Microsoft 365
  • Azure Cloud
  • Advanced networking knowledge
  • Ticketing software proficiency
  • PC and laptop hardware expertise

Desired Skills:

  • VMware virtualization
  • Next Generation Firewall
  • Cisco/Meraki knowledge

Beneficial IT qualifications may include:

  • A+ or N+ Certification
  • CCNA or equivalent
  • CompTIA A+ Certification
  • MCITP certification
  • MOS certification
  • Azure Fundamentals
  • ITIL Foundation