Crew Performance Manager

1 week ago

London Heathrow Crawley, United Kingdom Virgin Atlantic Full time


Job Details
Salary: Competitive Hours: 37.5 per week, 4 on 2 off patternLocation: On site - Split between Heathrow and the VHQ, Crawley RH10 9DFContract: Permanent Closing Date: 21st July 2024
In a nutshell
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.
Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on.
The main function of the Crew Performance Manager role will be to manage a mix of FSM, CSS and Cabin Crew with specific focus on their performance, productivity, talent development and happiness.
Day to day
Some of your key responsibilities as our Crew Performance Manager will be:
  • Build and develop a successful team of crew, who are clear on our vision and values and how they contribute.
  • Manage Employee Relations cases in a timely and professional manner, ensuring our policies and people experience are outstanding.
  • Support the management team in delivering innovative and dynamic ways of building a community between the crew and their Performance Managers and will share a focus on business plans, key messages from our company leadership team and the critical role that Cabin plays within this.
  • Supporting the OBM's within your team through coaching and development as they provide a key leadership role in supporting you and their teams onboard.
  • Ability to use data and insights as this will be critical in delivering a strong culture within our crew teams that contributes to our business NPS and VOC targets. There will also be a focus on the performance management data to drive performance of our crew via the OBM teams.
  • Based at London Heathrow Airport, this role works a 4-on 2-off pattern with additional coverage at our crew training facilities at CAE Gatwick.
  • This role will engage with our crew community and promote business activity and plans and aid understanding to their team via face to face contact, team meetings and webinars.
  • You will be required to fly as operational cabin crew, every 8 to 10 weeks. This will require you to complete an intense 5 week Cabin Crew training course
  • Flying in rank as Cabin Crew you will drive greater insight into the challenges faced by our crew, building impactful relationships, driving crew engagement, and understanding in support of our Velocity X ambitions and Cabin strategy.
  • Be creative about how to communicate effectively to a large, remote audience.
  • Coaching and mentoring your team by flying with them on regular basis. You'll also provide feedback to your team and other partners in the business as part of this role.

About you
We're seeking a highly professional, personable and data driven individual to join our fantastic team.
In addition to the above, we'd love for our successful candidate to demonstrate the following:
  • A minimum of 2 years' experience in leading or supervising a large team is essential (so that you have experience a variety of seasons/conditions)
  • Experience of leading in an operational environment is crucial
  • Strong employee relations background with experience in handling complex cases is needed
  • Ability to effectively coach and develop to drive performance and engagement is essential
  • Good business sense and a curiosity and/or experience in the wider Aviation and Travel Industry
  • Strong data and insight experience specifically for use in performance management of teams or individuals.
  • Ability to work at pace and in an agile way, build relationships with others, demonstrate integrity, be open minded and resilient.
  • A valid Cabin Crew attestation is desirable and candidates with recent flying experience will be prioritised.

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you

Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, () feeling confident that we've got your individual considerations covered.
Additional information
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more?

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