Conwy Telecare Service supports a range of individuals to stay safe and independent by providing technology within the home, such as a personal alarm system or sensors. Based within the Information, Advice & Assistance Section, you will be the first point of contact for a team that manages a workflow that is fast paced by

• Answering calls from customers, referrers and third party organisations.
• Processing referrals
• Raising & cancelling invoices
• Signposting to relevant information sources, services or organisations

An understanding of social care can be learned "on the job", if no previous experience has been gained.

About you:

With your proven ability to follow processes, you are a confident administrator who strives for excellent customer service.

• You are an adept administrator
• You are an excellent communicator with a variety of audiences, who understands when to seek guidance or escalate issues
• You enjoy the challenge of delivering the best customer service, ensuring continuous improvement
• You value processes and approaches to get the right systems in place, to assist people, whilst understanding their need to be reviewed.
• Your organised, methodical approach to the role will support colleagues in the installation team to deliver effectively

Benefits:

• You'll be working as part of a friendly, supportive team
• Regular Supervision from your Team Manager
• Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate; you will be supported and encouraged to develop and learn with us.
• Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
• Access to a number of employee benefits, including Conwy Rewards and Conwy Ffit.
• Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee