Night Manager

1 month ago

Hertfordshire, United Kingdom Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The primary focus of the role is to be the property Manager on Duty and direct all property operations during the overnight shift. Ensure that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Experience:

• Previous Front Office experience essential.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)

• Resilience & ability to adapt swiftly to changing situations

• Ability to influence others positively

• Attention to detail

• Opera/Marsha knowledge

• IT skills

Education or Certification

• High school diploma or GED; 5 years' experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in the guest services, front desk, housekeeping, or related professional area.

MANAGEMENT COMPETENCIES

• Adaptability

• Communication

• Problem Solving and Decision Making

• Professional Demeanor

• Building and Contributing to Teams

• Driving for Results

• Planning and Organizing

SPECIFIC DUTIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Manages all period-end inventories.

• Directs, monitors, and assists all overnight staff.

• Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Finance
  • To establish a guest account upon registration, as per Hotel and Company policies, for direct billing, credit card and cash payment.
  • To be fully aware of all third-party payment restrictions, as per procedures.
  • To fully understand, and comply with, Hotel Company cashiering procedures.
  • To audit and balance each day's shift, prepare daily banking, and report any discrepancies.
  • To complete and understand the Credit Limit Reports and ensure that appropriate action is taken.
Security
  • To maintain security of all Hotel assets, and to report any loss or damage to the Shift Leader.
  • To comply with the Data Protection Act regarding the disclosure of information
  • To complete security patrols of the property each shift throughout the night as per the checklist.
Managing and Conducting Human Resources Activities

• Ensure associate shifts are rostered & recorded on Kronos workforce management, ensure daily/weekly checks are performed in a timely manner.

• Ensure the Oracle system is maintained with regards to holidays/sickness and other absences.

• Ensure appropriate training is delivered to the team i.e H&S, Marriott training & discipline specific.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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