![Hilton - Regional Headquarters - Europe](https://assets.hospitalityonline.com/brands/employers/logos/000/203/461/logo.png?1485810211)
Manager Marketing
1 month ago
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Recently named the #1 company to work for in the U.K. by Great Places to Work, Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,600 properties and over 1.2 million rooms in 126 countries and territories.
In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 23 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 187 million members in our award–winning customer loyalty program, Hilton Honors.
Position Statement
The Marketing and eCommerce Consulting Manager will be responsible for enabling Hilton hotels in EMEA to reach adequate online presence and visibility levels to drive online channel performance, as well as introducing new commercial opportunities (e.g., hotel level advertising in new distribution channels).
You will become an ambassador for driving hotel performance by enabling hotels with selected commercial tools, programmes, and trainings. Securing share of voice for EMEA hotels will be your key focus by running tactical hotel level campaigns in Hilton owned channels while supporting your line manager in building a wider framework for lower funnel activation on hotel level.
Position Summary
Your core responsibilities will include but not be limited to:Address complex commercial eCommerce and marketing questions from EMEA hotels and internal corporate teams via designated communication channels, to build and maintain competitive levels of online presence and conversion rates, by engaging with available enterprise-wide programmes, trainings, and toolkits.
Liaise and work closely with the other Commercial Leads to address stakeholder specific commercial needs for commercial deep-dives, action plans and content audits.
Find opportunities to scale individual hotel solutions to the whole portfolio and by that drive commercial performance for the region.
Implement a hotel level programme to increase conversion in Hilton owned channels for the EMEA region, monitor success, and empower EMEA hotels with best practice guidelines to maximise on this tactical opportunity.
Assess and launch new tech into the team to gain efficiencies and further strengthen the self-serve proposition for hotel training.
Proactively participate in formal and informal ideation processes to feed initiatives into the enterprise-wide value workstream.
Required Skills and Experiences
The success in this role will demonstrate itself through the following attributes and skills: Customer Service focused individual
Strong communication and presentation skills
Ability to think critically and analytically
Exceptionally high standards of quality in personal work outputs
Excellent time management skills and tools
Excellent problem-solving skills and judgement capability
eCommerce/digital marketing experience
Proficient in MSOffice Suite
Preferred Qualifications Education: BA/BS/Bachelor's Degree or equivalent or experience in lieu thereof
Previous experience with Project Management tools (e.g., , Airtable)
Previous experience with Business Intelligence tools (e.g., MicroStrategy, PowerBI)
Previous experience with Adobe Analytics or similar
Previous experience with advanced Excel and / or Excel Data Models
Previous experience with Salesforce
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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Source: Hospitality Online
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