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IT 3rd Line Support Engineer
3 months ago
Location: Stratford-upon-Avon
Type: Full-Time, On-Site (5 Days a Week)
Salary: 40,000 per annum
Company: FMCG Sector
About Us: Join our dynamic team in the fast-paced FMCG sector, where innovation and efficiency drive our success. We are seeking a talented and versatile IT 3rd Line Support Engineer to be an integral part of our IT department. If you're a problem-solver with a passion for technology and a knack for networking and the Windows stack, we want to hear from you
Key Responsibilities:
- Provide 3rd line support for all IT-related issues, ensuring timely resolution and minimal disruption to operations.
- Troubleshoot and resolve complex issues related to the Windows stack, including Windows Server, Active Directory, and Exchange.
- Manage and support networking infrastructure, including routers, switches, firewalls, and VPNs.
- Collaborate with other IT team members to design, implement, and maintain IT systems and infrastructure.
- Perform regular system maintenance, updates, and patches to ensure optimal performance and security.
- Assist in the planning and execution of IT projects, contributing technical expertise and insight.
- Provide technical guidance and mentorship to junior IT staff, fostering a collaborative and learning-focused environment.
- Document all technical procedures and troubleshooting steps for future reference.
Key Requirements:
- Proven experience in a 3rd line support role, preferably within an FMCG or similarly fast-paced environment.
- Strong expertise in the Windows stack, including Windows Server, Active Directory, and Exchange.
- Solid understanding of networking principles and experience with network devices (routers, switches, firewalls, VPNs).
- Excellent problem-solving skills and the ability to work well under pressure.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Relevant certifications (e.g., Microsoft, Cisco) are a plus but not essential.
- Proactive, self-motivated, and able to work independently as well as part of a team.
Why Join Us?
- Competitive salary of 40,000 per annum.
- Opportunity to work in a dynamic and growing FMCG company.
- Collaborative and supportive work environment.
- Professional development and career growth opportunities.
- Convenient location in Stratford-upon-Avon with excellent transport links.
How to Apply: If you are a dedicated IT professional with a strong background in the Windows stack and networking, and you're looking for a challenging and rewarding role, we would love to hear from you
